eric heikurinen

network services platform - technical expertise center engineer

About

5620 SAM - Technical Expertise Center Engineer. Nokia ... June 2011 – April 2012 (11 months)Ottawa, Canada Area ... TEC Engineer at Alcatel-Lucent...

Country

canada

City

ottawa

Industry

information technology and services

Skill

troubleshooting, network security, network design, linux, solaris, lte, internet protocol suite, red hat linux, vmware, technical support, 4g, java, customer service, professional services delivery, mobile networking, networking, cisco routing and switching, kernel based virtual machine, system administration, routing protocols

Experience

summer and part time student

federal government of canada

2011-6 - 2012-4 · 11 mos

network services platform - technical expertise center engineer

nokia

2012-9 - Present · 14 yrs 1 mo

* Professional Services delivery: * Provides customers worry-free network turn-ups, network integration and consulting projects. * Confidently uses experience and expertise to deliver customized projects * Customer Support: * Interfaces with regional support teams, business units and R&D to troubleshoot complex product issues. * Advises technical application notes and drives issues to resolution by drawing upon strong analytical skills and technical ingenuity. * New Product Introduction (NPI) activities: * Works with the latest beta release products to spearhead the delivery of deep product knowledge to internal technical and sales teams