Eric Gan

Razer Gold - Channel partners (payment & reseller) management - POSA card partners management

• Managed three e-commerce and e-wallet partners with direct sales of prepaid reloads and bill payment collections of more than RM2 million per month. • Supported account managers on marketing strategies, go-to-market plans and product launches with successful expansion to six retailers in non-traditional channels (convenience stores, petrol mart, supermarket and hypermarkets) for prepaid packs and prepaid reloads. • Managed authorized distributor with a team of 20 sales merchandisers with the tasks of monitoring retailer’s inventory, sales, audit and ground training. • Analyzed and prepared dashboard and reports to track channel performance, market trends and sales merchandisers key performance index (KPI). • Managed all aspects of channel’s budget, identify cost savings opportunities and supported costs savings initiatives by management. • Managed onboarding of new business partners and provided sales support from troubleshooting and problem solving to training and any related issues. • Conducted classroom training for retailer or business partner staffs on products, registrations, promotions and incentive programs. • Involved in process improvement and digitization related projects. • Worked with internal legal team in respect of channel legal matters, documents or other related materials and ensured partners adhere to guidelines as stipulated in agreements.

• Led a team of three staffs in order managements (devices, SIM packs, reloads coupons and flexi cards) for respective channel partners (open channel, alternate channel and direct sales). • Supported respective channel business owners on distributor’s daily operations which included order management, payment management and stocks return management. • Worked closely with Tech Ops on issues related to Distributor Management System (DMS), assisted in troubleshooting and provided feedbacks from operation’s point of view. • Participated in User Acceptance Testing (UAT) for process improvements of DMS and provided feedbacks based on daily operation requirements. • Managed daily order exceptional reports and ensured all exceptions were cleared timely. • Participated in channel projects related to DMS.

• Managed daily operations of device supply and orders from channel partners. • Worked closely with third party logistics (3PL) on order deliveries and stocks return management. • Managed device Dead on Arrival (DOA) and Return Merchandise Authorization (RMA) cases and involved in revision of standard operating procedure (SOP). • Prepared daily device inventory report for stakeholders. • Participated in User Acceptance Testing (UAT) for new systems or process improvements and provided feedbacks related to device supply management. • Participated in ad hoc projects related to device supply & management.

• Assisted Plant Manager to manage a team of 50 staffs in production line. • Supervised the production of goods and ensuring strict manufacturing standards were followed. • Assisted in preparing weekly production plans according to monthly sales projections and forecast orders set by Sales Manager. • Worked closely with Production Manager and Sales team for any modification on production plan for special orders or promotional items. • Coordinated with Material Resource Planner and Purchasing team to ensure smooth supply of raw materials. • Worked closely with QA/QC team on problem solving for complaints issued by customers on finished goods. • Worked closely with Maintenance team on improvements and repairs of machines. • Assisted in conducting briefing to new employees on safety procedures and on-the-job training program. • Involved in improvements of standard operation procedures (SOP). • Involved in implementations of ISO 9001, ISO 14000 and ISO 18000. • Part of internal auditor for 5S implementation in the plant.

As part of the program to learn about the company operations where I was attached to several departments and participated on the job training.