Erica Gillespie

As an Area Director, I mentor and support a team of Recruiting Partners, advising and counseling on various ways to drive success in their individual recruiting business. We partner together to elevate their approach and find new ways to grow and enhance their recruiting expertise. In addition, I maintain my own client portfolio and match great candidates through both contingent and retained searches.

Specializing in both contingent and retained recruiting for all positions, both locally and across the United States. My passion is to match great candidates with the best position for them. I work with candidates and clients as a true partner, providing extensive support to find the right fit for both sides. If you are an employer seeking top-notch talent, or a dedicated professional seeking a new position in your industry, please contact me today to learn how I can help, or visit our website: www.goodwinrecruiting.com About Goodwin Recruiting: Goodwin Recruiting is a full-service recruiting agency that was founded in hospitality. As we have expanded into various industries such as manufacturing, senior living, and accounting, our service mentality has remained rooted at our core. Each Goodwin Recruiting partner is an expert in his or her field. We speak your language, we put our core values first, and we establish game-changing partnerships with employers and job seekers alike.

A non-profit, 501(c)(3), Ethan & the Bean, located in Little Falls and Morristown, New Jersey, was established to support our vital mission of increasing the employment rate for persons with Intellectual and Developmental Disabilities. Our goals are simple and from the heart: to increase the employment rate for persons with Intellectual and Developmental Disabilities (IDD). Our coffee shops are positive, empowering environments that support individuals in various workforce development skills related to hospitality. These specific skills are taught through our hands-on training programs and/or competitive integrated employment (CIE)*, with the hope of building job readiness, social awareness, self-esteem and so much more. We value and respect all who walk through our doors, and thank our entire community for being a part of the change. Hope is always brewing!

A new era of hospitality. Resident brings chefs from the world’s top restaurants to host intimate dinners in unique, luxury spaces. We transform these spaces into intimate dining experiences. A dinner here is like getting to say you saw The Rolling Stones at an underground concert before they made it onto the radio. • Direct oversight of Operations Team (Directors, Event Managers, Culinary Managers, Events team members) • Boosted Events Team capacity from 10-15 events/month to 60 events/ month • Outpaced initial revenue projections, realizing 400% increase 2022 vs 2021, and 300% increase 2023 vs 2022 • Assess, improve, and implement guidelines, best practices, and standards for cross-functional service teams. • Responsible for sourcing, interviewing, and hiring all new talent in Operations Team

Composed of strategic-oriented thought leaders from across our customer community, the Customer Advisory Board is a team of advisors delivering trusted advice and guidance on the future of Toast and the restaurant community.

Responsible for the daily operations of (8) Ani Ramen House locations (six full service, two fast casual) generating over $15M in sales annually • Pioneered service model transformation during COVID-19 pandemic, converting traditional "full service” restaurant model into “fast casual” restaurant model • Executed sales increases YOY, >10% in reopening during pandemic, and achieved +15% comparative sales increase 2022 vs. 2019 (pre-pandemic). • Responsible for Talent Management needs, including recruitment, training, development, employee relations, performance management and compensation. • Develop annual overhead operating budgets for each location • Full P&L responsibility for all restaurants, and achievement of budgeted financial targets • Partner with service providers to create strong relationships, find efficiencies in operations, and utilize all available data for decision-making • Collaborate on cross-functional projects and teams including New Restaurant Openings, Social Media/Marketing, market expansion, IT, website development, menu launches, training initiatives, and labor reduction strategies • Direct research and selection regarding tech stack, providing comparative research o make data-driven decisions regarding scheduling platforms, payroll processing, LMS, and project management software