Erica -

Erica -

Customer Success Account Manager @ LittleLives

Country

-

City

Indonesia

Industry

Information Technology & Services

Skill

Requirements Gathering, Client Onboarding, Product Management, Presales, Client Relations, Trello, Project Management, Customer Engagement, Canva, Accounts Payable (AP), NetSuite, Sales, Customer Relationship Management (CRM), Retail Banking, Spoken English, Google Docs, Teamwork, Leadership, Finance, Event Planning

Experience

LittleLives

Customer Success Account Manager

LittleLives

LinkedIn
2025-12 - Present · 10 mos
zanbio

Presales and Customer Success Specialist

zanbio

LinkedIn
2024-9 - 2025-12 · 1 yr 4 mos

Jakarta, Indonesia

Led onboarding and presales for an AR automation platform, working closely with enterprise clients to streamline invoicing, payment tracking, and reconciliation processes. - Bridged clients, product, and engineering teams to translate business needs into scalable solutions and product enhancements. - Drove post-go-live adoption and hypercare, ensuring smooth invoice flows and payment tracking. Contributed to key feature improvements (e.g., credit note workflow, email delivery, invoice management) based on real user needs. - Delivered solution-focused demos and supported enterprise clients in optimizing their financial workflows.

Mekari

Presales Consultant

Mekari

LinkedIn
2024-4 - 2024-9 · 6 mos

Jakarta, Indonesia

Focused on the Indonesia market, working closely with the sales team to deliver tailored accounting solutions and drive business efficiency. - Collaborate with the sales team to ensure a seamless transition from sales to implementation. - Craft high-quality proposals and technical documents for bid responses - Enable the sales team by effectively presenting and integrating accounting system solutions (Jurnal) to align with client needs.

OCBC

Assistant Manager - Personal Financial Consultant

OCBC

LinkedIn
2021-7 - 2023-5 · 1 yr 11 mos

Singapore

Convergint Asia Pacific

Finance Assistant

Convergint Asia Pacific

LinkedIn
2019-8 - 2021-6 · 1 yr 11 mos

Singapore

• Handle the A/P function – drive timely execution and follow-up until final resolution • Resolve various A/P issues with suppliers from Singapore, Malaysia and the Philippines • Gather and process complete set of necessary documentation for month-end and annual closing • Prepare all required reports for month-end and annual closing • Set up new vendor and employee accounts through Netsuite Oracle System

PwC Indonesia

Assurance Vocational Employee

PwC Indonesia

LinkedIn
2018-10 - 2019-1 · 4 mos

Indonesia

PWC Indonesia Internship • Engage with clients during assurance engagements, identify discrepancies and execute work plan to mitigate risks • Executed complete standard PWC audit processes for CIPS TICE - Maroon Manufacture • Regular reconciliation with Senior Management regarding progress in audits • Own all vouching and reporting activities in support of Audit Seniors

MAP Group Asia

Merchandiser Intern

MAP Group Asia

LinkedIn
2018-7 - 2018-10 · 4 mos

Greater Jakarta Area, Indonesia

• Learn fundamental brand management concepts and apply in real business cases • Act as Personal Assistant for the CEO and support with all relevant matters • Own the allocation draft and weekly report preparation for Croc's division • Accountable for daily replenishment of the store’s stock • Execution of warehouse process in SAP system

SIMGE (SIM Global Education)

Student Representative

SIMGE (SIM Global Education)

LinkedIn
2015-10 - 2018-5 · 2 yrs 8 mos

Assisting on the SIM's Campus Tour, Open House and Voluntary Duty in student recruiment's office

SIM Investment Club

Human Resource

SIM Investment Club

LinkedIn
2017-10 - 2018-2 · 5 mos

• Supported and managed the training and development of committee members and CSR programme • Planned and organised internal events such as Dinner & Dance to improve welfare benefits for the members

Education

University of London

University of London

LinkedIn

Accounting and Finance

2016 - 2018 · 2 yrs

Courses: Corporate Finance, Managerial Economics, Audit and Assurance, Financial Reporting, Management Accounting, Investment Management, Management of Science Method, Principle of Banking and Finance, Principle of Accounting

SIMGE (SIM Global Education)

SIMGE (SIM Global Education)

LinkedIn

Accounting and Business/Management

2014 - 2016 · 2 yrs

Relevant Courses: Financial Accounting, Managerial Accounting, Business Law, Business Finance, Macroeconomics, Microeconomics, Human Resource

Erica -'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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