Eric Ziller
Chief of Staff, Global Sales · Country Manager Germany @ Onclusive
About
With over 18 years of experience in the media intelligence industry, I am a B2B commercial leader who delivers best-in-class software (SaaS: CommsTech, MarTech and Social Media Listening) and professional service solutions to communication professionals. I have expertise in scaling international channels, managing complex projects, and optimizing communication workflows with AI and data science. As the General Manager of Germany at Onclusive, I lead the strategic growth of the largest media monitoring and measurement service in Europe. I work with a diverse and talented team of experts who help our clients manage, monitor, and measure their communications activity, elevate their performance, and prove and improve their value. My goal is to consistently wow our clients at every stage of the customer life-cycle and help them maximize the efficiency of their communications spend.
Germany
Hamburg
Information Technology & Services
Innovation Management, Strategic Planning, Change Management, Sales Organization Leadership, Key Accounts, Professional Services, Go-to-Market Strategy, Commercial leadership, Strategic Account Acquisition, Cross-functional Team Leadership, Business Transformation, International Business Leadership, Consulting, Strategische Planung, Enterprise Technology Sales, Account-Planung, SaaS-Vertrieb, Veränderungsmanagement, Leadership, Performance Management
Experience

Chief of Staff, Global Sales · Country Manager Germany
Hamburg, Germany
Onclusive is a global partner for PR and Communications success, and the category leader for media monitoring and measurement in Europe. Our best-in-class technology, insights and expertise make sense of the fractured, fast-moving media world, helping you manage, monitor and measure your communications activity. Working with a super-talented leadership team from our constituent companies (Kantar Reputation Intelligence, legacy Onclusive, PRGloo, Critical Mention and Digimind) and our private equity partners at Symphony Technology Group, Onclusive is transforming the landscape of public relations, communications and brand measurement and management.

SVP Commercial, GM Germany
Hamburg, Deutschland
• Head of Global Strategic Accounts, responsible for managing and enabling all strategic new business opportunities and up-/cross-sell initiatives across key accounts, as well as establishing and maintaining strategic partnerships. Leadership of Strategic Account sales leaders and their enterprise sales teams in the US, UK, and France. • Country Manager for Germany, holding full commercial and operational oversight responsibility, P&L ownership and an authorized signatory (Prokura) for the German legal entity. Extensive collaborations with Works Council in connection with local transformation program deployments. • Interim commercial executive for Southern Europe and Global Solutions Consultants (Feb. - Jun. 2025), overseeing in-market commercial leaders and teams in France, Spain, and Italy. Focus on new business generation and cross-sell growth of all existing accounts across SaaS, DaaS and managed technology-enabled services. • Executive member of the Product Board, advising the C-suite and Product Management on next-generation SaaS and AI capabilities requirements, technology buy-or-build strategies, and internal software automation solutions.

COO North America, Customer Success & Sales Enablement
Düsseldorf, Nordrhein-Westfalen, Deutschland
An international software and professional services company delivering an AI-powered content intelligence platform to Marketing & PR experts. pressrelations automates communication workflows for discovery, research, analysis, and content optimization to maximize communication effectiveness and ROI.

SVP Client Service Operations Transformation and Planning
Mainz, Rhineland-Palatinate, Germany
Multinational USA firm specialized in earned and owned media software and services to public relations and marketing professionals, Cision represents the industry’s gold standard. 7,500 employees across 18 countries. • Global client services PMO: conceptualization/execution of change programs and process optimization initiatives for the Insights service delivery vertical • Remediation & retention of “at risk” accounts – including SLA / SOW redesign

SVP Sales Enablement & Service Delivery EMEA
Mainz, Rheinland-Pfalz, Deutschland
• Delivery of managed B2B SaaS and professional services to Fortune 500 enterprise clients • P&L owner and executive sponsor of multinational service delivery and customer success teams • Orchestrated and coordinated sales, on-boarding, marketing, alliances, product portfolio and service delivery teams to achieve client business outcomes • Direct leadership of priority acquisitions and RFP responses

Director Enterprise Client Services
Mainz Area, Germany
Acquired by Cision in 2017, PRIME Research is a global strategic communication research leader, delivering bespoke MSaaS B2B enterprise solutions and consultation to Fortune 500 clients. • Global account & service delivery team lead to world’s largest automotive OEM • Developed strong trusting relationship with client CCO and senior stakeholders • Line-managed an enterprise team located in JP, US, BR, UK, IN, DE, and CN • Advised software developers in the setup and innovation of proprietary SaaS

Director Sales & Marketing Europe
Mainz, Germany
• Ownership of EU-wide B2B marketing & sales initiatives • Acquisition team leadership, including technical & commercial proposal creation, client presentation, negotiations and onboarding of global cross-channel solutions • Organizational fitness and digital transformation taskforce member

Director UK Service Operations
Oxford, England
• Head consultant and customer success lead for all local client programs • UK subsidiary restructuring program: optimization of cost structures and financial reporting, staffing composition, product, and acquisition strategy

Key Account and Service Delivery Manager, Automotive Category
Mainz, Germany
• Coordination and support of newly established UK and US sites • Quantitative and qualitative analysis of earned media data on behalf of client • Creation of actionable, insightful, and visual compelling analyses
Education

Strategic Revenue Leadership & Cross-Functional Growth Management
Wharton Executive Education program focused on high-level revenue strategy, commercial transformation, and cross-functional alignment. Designed for senior leaders preparing to drive enterprise growth as Chief Revenue Officers.
Eric Ziller's Contact Information
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