Eric Zafran
Head of Learning - People & Culture @ Golden Palm Tree Malaysia
About
8 years experience in numerous field which include Client servicing, Education, Retail, Human Resources Management, Banking and Hospitality. An accomplished L&D Practitioner and former teacher with extensive experience in module research & creation, conducting training, succession planning and staff development. I possess a breath of knowledge and talents that will allow me to contribute toward the success of the industry I enrolled in. Constantly looking for new challenges and to absorb new skill set to strengthen my arsenal. An individual who truly believe in effective communication and good workplace culture implementation is key to a successful team/department/organisation.
Malaysia
WP. Kuala Lumpur
Investment Banking
Training & Development, Project Management, Corporate Communications, polygot, English, Supervisory Skills, Educational Management, Team Leadership, Employee Training, Customer Service Management, Critical Thinking, Problem Management, Interpersonal Skills
Experience
Head of Learning - People & Culture
Golden Palm Tree Malaysia
Sepang, Selangor, Malaysia
Associate Training Specialist
Public Mutual Berhad
Federal Territory of Kuala Lumpur, Malaysia
Assistant Manager - Center of Excellence
AEON CO. (M) BHD.
Federal Territory of Kuala Lumpur, Malaysia
Learning And Development Specialist
MR DIY Malaysia
Malaysia
L&D Practitioner who directs all facets of staff leadership and development– including conducting in house training, curriculum and material development, e-learning and software implementation, post-training analysis/review – to improve and expand staff skill sets and achieve corporate objectives.
Regional Service Manager cum Teacher
Wall Street English
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Oversee overall operation of service operation of the institute and conducting classes for students. Staff development involves conducting training, module design base on training needs analysis and monthly KPI review.
Regional Service Supervisor cum Teacher
Wall Street English
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Assume overall responsibility in leading the institute's service team for the delivery of service experience to stakeholders and client. In essence the ambassador and leader of service excellence. Develop and groom employees in line with SOP which involve training, counselling, motivation session and drills.
Education
Universiti Utara Malaysia
Hotel/Motel Administration/Management
Subject highlight: - Cost control - Sales & marketing - Research method - Hospitality Entrepreneurship - Human resource management - Seminar management - Principles of management - Organizational behavior
Eric Zafran's Contact Information
Phone
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