eric 楊鎮源

customer service program manager

About

- Cross-function experience in fab operation, layout planning, tool procurement, production control, customer/engineering issue handling & new tech node engagement. - Capable of streamline eng & operation teams to ensure 1st Si success and timely production ramp. - Capable of driving continuous cost reduction in innovative ways. - Experienced in team building & people development. Specialties: purchasing, production planning, IC manufacturing, customer/engineering issue handling

Country

taiwan

City

taiwan

Industry

semiconductors

Skill

semiconductor industry, manufacturing, management, procurement, testing, ic, semiconductors, cross functional team leadership, negotiation, process engineering, purchasing, strategy, product management, supply management

Experience

customer service program manager

logistic officer

taiwan military

1997-7 - 1999-6 · 2 yrs

Old tank overhaul in army

production control, us accounts, manager

tsmc

2008-1 - 2011-1 · 3 yrs 1 mo

* Job scope * a. Lead PC team to optimize wafer supply at fab, bump, testing & subcontractors. * b. Daily manufacturing KPI monitor in terms of output, cycle time & yield. * c. Dynamical delivery re-plan in response to fluctuant market demand. * d. Joint-review for every in-line abnormality and work with eng & QR teams to finalize correction plan. * e. Partnership development with customers, operation heads & sub-con. * f. Aged FG & idle masks disposition * g. Offer timely account insight summary for executives’ decision making. * h. Manpower management & development (7 planners + 1 assistant)

equipment procurement specialist

tsmc

2006-6 - 2008-1 · 1 yr 8 mos

* Job scope * a. New tool survey & CoO assessment with RD & operation team. * b. Sourcing & qualification. * c. Price negotiation to shoot annual cost reduction * d. Supplier management (QBR scoring, CIT collaboration, relationship) * e. Overhaul strategy development for key accessories (pump / load port / SMIF arms / sorter / equipment robot)

principal production planner

tsmc

2003-1 - 2006-5 · 3 yrs 5 mos

* Job scope * a. NTO proto tracing & production arrangement * b. Daily manufacturing KPI monitor in terms of output, cycle time & yield. * c. Execution of customer pull-in / push-out requirement. * d. Customer business review preparation.

senior layout engineer

tsmc

2002-4 - 2002-12 · 9 mos

* Job scope * a. TSMC headquarter new building design coordination (interior & layout) * b. TSMC QR lab relocation.

manufacturing supervisor

tsmc

1999-6 - 2002-3 · 2 yrs 10 mos

* Job scope * a. In-line day-to-day manpower dispatch to shoot daily output target. * b. Off-line productivity improvement * c. Process control wafer (dummy wafer) management

customer service manager

tsmc

2011-2 - Present · 15 yrs 8 mos

* Responsible and driving customer satisfaction in TSMC. To attain customer loyalty and reach win-win business goal * Areas a Customer Service Manager heavily involved: * Tape out, customer visit, conference coordination, issue escalation, RMA, quality and yield related issues, event handling, fab transfer, IT collaboration & new tech node production ramping