Eric Snell

Field Service Technician @ Art's Rental Equipment, Inc.

About

With over 17 years of professional experience, I have honed my expertise in field service management and technical support, currently serving as a Field Service Technician at Art's Rental Equipment. My mission is to deliver reliable mechanical solutions and top-tier technical support to clients, aligning with the company’s commitment to high-quality service. I am driven by a collaborative mindset and a results-oriented approach, contributing to an efficient and customer-focused service environment. At Art's Rental Equipment, I analyze customer complaints, diagnose mechanical issues, and implement effective solutions using advanced diagnostic software. I ensure equipment accuracy by calibrating machines post-repair and maintaining meticulous service records. As part of my role, I also dispatch field service technicians, manage service contracts, and oversee a team of 15 mechanics, contributing to seamless operations and customer satisfaction.

Country

United States

City

Harrodsburg

Industry

Business Supplies & Equipment

Skill

Tech support, Service manager, Field Service Management, EPA, Diesel Mechanics, Welding, Technical Sales Support, Manual Machining, Team Leadership, Product Innovation, Welding Inspection, Metal Fabrication, Long-term Customer Relationships, Troubleshooting, HVAC, Software Diagnostics, Geometric Dimensioning & Tolerancing, Machinery Repair, Skills Testing, High Level Of Accuracy

Experience

Field Service Technician

Art's Rental Equipment, Inc.

Service Mechanic

Arts Rental Equipment

2016-5 - Present · 10 yrs 5 mos

Analyzed customer complaints to diagnose mechanical issues and develop solutions. Calibrated machines to ensure accuracy of operation after completion of repair work. Utilized diagnostic software to identify repair needs and service options. Maintained accurate records of all service activities performed on customer sites. Provided technical support for customers in the field when needed. Dispatching field service technicians Responsible for opening and closing service contracts for customer and company equipment Responsible for 15 mechanics/field service mechanics

Refrigeration Technician

DRS Technologies Service

2008-6 - 2016-5 · 8 yrs

Installed compressors, evaporators, condensers, receivers, expansion valves and other components of HVAC systems. Tested electrical circuits to ensure proper functioning of motors, switches, thermostats and safety controls. Diagnosed and repaired malfunctions in residential and commercial refrigeration systems. Key responsibilities include, construction of custom HVAC units, including mechanical and refrigeration layouts. Product improvement, and aid in prototype development. Promoted to Lead position ,and recognized as a team leader.

Fabricator

Met-Fab

2005-3 - 2007-8 · 2 yrs 6 mos

Used hand tools to position, align and secure product components. Measured and marked material for cutting or shaping using measuring tools. Installed fabricated items in accordance with drawings and specifications. Fabricated custom parts from raw materials using manual machining equipment. Interpreted blueprints to determine job requirements including dimensions and tolerances.