Nam Thiem Hoai

Process Automation & Optimisation: Designed and implemented an automated order management and pricing system using Excel VBA and advanced logic (INDEX/MATCH). Reduced manual data entry by 50% and eliminated pricing discrepancies. Data Analytics & Visualisation: Developed interactive Power BI Dashboards to track production KPIs and delivery timelines for global accounts (The North Face, Timberland, Vans), enabling real-time decision-making for senior management. Key Account Management: Served as the primary point of contact for VF Group by Outlook, managing the end-to-end order lifecycle across 40+ factories to ensure brand standards and lead times were met. Supply Chain Coordination: Collaborated with Freight Forwarders and Carriers to resolve logistics bottlenecks and maintain a high On-Time Delivery (OTD). Business Development: Supported international trade exhibitions and executed post-event CRM follow-ups to convert high-value leads.

Sales: Telesales, researching and finding new customers, following and developing the data's new customers, ... Consulting on irradiation, warehousing, containerization and customer care services in the cold supply chain. Customer Service: Receiving registration for goods processing, planning for processing and returning goods and coordinating the implementation of containers in and out of the company. Forecast: Forecasting and statistics on daily import, export, production. Maximum output of 250 tons of output per shift. Solving problems with goods, proposing solutions when problems arise in the processing of goods. Work processing tools: ERP software, Microsoft Office, Base, Outlook, Zalo,... Others: ISO 9001:2015 Certificate (Quality Management System); Training Course: ISO 22000:2018, Food Defense and Food Fraud,...