eric knox

QUANTUM CORPORATION San Jose, CA February 2007 – March 2009 Engineering Lab Technician  Managed daily lab system responsibilities for a team of 40+ software and hardware Engineers  Troubleshooting and installation of server equipment, storage equipment, network protocol, network switches, and KVM switches  Installation, administration, configuration, and management of various operation software (Microsoft and Linux)  Complete server system builds, upgrades and replacements  Created and maintained lab equipment inventory control documentation and processes  Responsible for operation and expansion aspects of lab infrastructure (AC, power, network)  Worked with internal hardware engineers regarding product failures and roadblocks  Lead contact between Quantum and several external product partners and hardware vendors  Worked closely with IT on business critical lab functions and network security issues  Coordinated equipment moves between company facilities and customer locations

Activities and Societies: Graduated with distinction in the major, 3.88 GPA.