Eric De La Rosa

Provide leadership using and directing the use of Hilton’s standard productivity tools and artefacts for Enterprise Initiatives and Remediations, applying scripts, power shell scripting, affecting domain joins, disabling non-standard hardware and identifying chronic operational issues either through remotely connecting to hotels or working with hotel operations teams to complete all enterprise initiative tasks. Coordinate remediation efforts on behalf of franchise operators through automation tools and address vulnerabilities with franchisees where automation is not possible. Evaluation of remediation options for addressing environmental vulnerabilities including but not limited to End of Life products, products requiring security patches and products requiring version upgrades. Coordinate communication with franchise operators regarding Hilton Technology standards, End of Life products and remediation options. Coordinate communication with the Hilton Brand teams and franchise operators regarding the impact of vulnerabilities on the Hilton network environment, remediation requirements and the projected budgetary impact of those requirements.

Provide IT leadership to multiple properties within the cluster including effectively communicating, managing and delivering IT Systems and procedures that comply with Corporate and Brand IT standards. Responsible for following project plans, implementing and upgrading of major systems and completing them on-time and within budget. Support the hotels through the use of business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance as required.

Executed and set up corporate events, conventions, and general meetings for Toyota, Gucci, Deloitte, Coca-Cola, Gulfstream, and Boeing. Organize daily floor activities to ensure timely setup, refresh and removal of equipment. Performed daily management including directing the workflow of technicians and assisting management with labor needs and scheduling.

California Adventure TV is a television program on KCAL 9 based on exciting things to do in Southern California. From skydiving to snowboarding, surfing to go-carting, scuba diving to exotic foods and more. The show targets a diverse, active audience of all type backgrounds. The format is a reality-studio based program taking our viewers through the everyday life of a California adventure,

Developed excellent communications skills by providing superb costumer service via the telephone and overseeing the entire loan process. Handled all aspects of loan funding including negotiating with banks and dealing with appraisers and escrow companies.

Worked as a production assistant for professional music video production company. Hands-on experience filming and lighting music videos and commercials for such artists as the Black Eyed Peas, Madonna, Britney Spears, and Janet Jackson. Meeting deadlines and handling various duties of video production such as lighting, gaffing and key grip.