eric carpenter

* Provided effective customer service for all external customers, resulting in the highest surveyed rating of customer satisfaction * Provided support to sales representatives and internal staff * Answer all customer account inquires, and address customer issues to ensure effective problem resolution. * Provided support and training at the user level—acting as an IT liaison for Customer Relationship Management (CRM) installation, on-going product management, product upgrades and conversions. * Recommend and implement policies, procedures, and performance standards to assure efficient and effective customer relations strategies and activities in compliance with department and company guidelines, goals and objectives.

* Managed client telephone inquiries and drafted customer orders * Provided general installation advice to customers * Completed orders to specifications of individual customers * Verified customer applications for credit with the company * Established credit accounts with new clients, and processed payments * Monitored work habits of delivery and warehouse personnel * Trained warehouse personnel with regard to proper product handling procedures and company policies * Placed and tracked product orders with vendors * Ordered and maintained warehouse inventory

AEE Solar was founded in 1979 as Alternative Energy Engineering with the goal of bringing renewable, non-polluting power to homes and businesses in the northern California coastal redwood region. Thirty years later, AEE Solar continues to deliver the products, training and support needed to succeed. We supply resellers, contractors, integrators, and installers the field-tested, reliable products they need to design, install and maintain renewable energy systems.