Eri Tafa

◆ Lead group operations strategy across multiple European markets, managing a large cross-functional team of direct reports and overseeing significant budget responsibility. ◆ Championed development of a proprietary in-house ERP system, delivering material improvements in cost efficiency, time management, and performance monitoring across the group. ◆ Redesigned end-to-end operational workflows and SOPs across all group entities — establishing standardised procedures. ◆ Leading market expansion into southern and eastern Europe, managing supplier relationships and contract negotiations across multiple markets.

Teep Ltd, part of the FMTS Group, connects organisations with EU funds for educational, vocational & training purposes, specialising in the Erasmus Programme. I lead the international expansion of the Group in key markets: UK, Ireland, France, Germany and Spain and a 10-strong team of Country Managers and Sales Teams across. My focus is to develop cross-country strategic partnerships with key educational providers. Continued as UK Country Manager for six months, in addition to new role and overed as Country Manager in France for four months, providing day-to-day support to a junior team, whilst new team members were being sought. Successes: ◆ In collaboration with the Board of Directors and shareholders, I devised the expansion strategy. This included the introduction of a CRM tool to standardise KPIs, procedures and processes across the group. ◆ Doubled sales volumes in France within three months; developed and piloted an automation tool which provided the business with full visibility of sales performance for the first time. ◆ Supported with an M&A transaction involving the acquisition of a language school from identifying potential targets to due diligence and negotiations. ◆ Revitalised the recruitment process; identified specialist recruiters to help secure top talent in three countries.

Appointed as first employee to set up and launch the UK business from scratch. This entailed everything from locating an office and recruiting a local team to identifying suppliers and commercial development. Highlights: ◆ Singlehandedly launched the UK market from infancy into the top performing country exceeding commercial objectives for two consecutive years. Surpassed year one targets by 30% and year two by 25%. ◆ Recruited and onboarded a team of five comprising Account and Project managers. ◆ Defined the sales and marketing strategy and undertook in-depth research into the UK education system before tailoring bespoke services to meet market needs. ◆ Secured and closed 10 projects in just six weeks, 40% above six-month target. ◆ Saved £200K annually; initiated & closed a deal with co-founder of a multinational, securing student accommodation in five countries. ◆ Significantly enhanced company documentation and created Gantt charts to provide business with full visibility of open projects; these have now been replicated and adopted across the group. ◆ Effectively co-ordinated and supervised circa 15 projects per annum, managing an influx of 800 students a year.

BTO is a boutique management consulting firm with focus on digital innovation. Following my success as an Account Manager, I was promoted to lead and coach a team of six. My focus was to define the business development strategy to boost sales pipeline; contract renewals; and developing business relationships. I worked closely with the C-suite of large corporations. Achievements: ◆ Renewed contracts with company’s top seven clients, 10% ahead of target. ◆ Supported team to close a complex Big Data deal with an oil company. ◆ Oversaw the successful conclusion of several projects with major financial firms, all delivered on time and budget. ◆ Identified and signed a sizable deal with a major fashion house, involving the overhaul of their eCommerce strategy.

Recognised as one of the company’s top PMs, I was promoted to Account Manager. My role encompassed optimising business relationships with existing clients, securing new deals, supporting the Country Manager with projects, and as lead in commercial meetings. During my tenure, I successfully supervised deliverables on four projects including setting up a PMO function to a Reg Tech project for a bank. All projects were delivered on time and budget. Highlights: ◆ Initiated several deals that were later closed, generating sizeable revenue for the business in 2018. ◆ Acquired two new major clients; exceeded targets by 20%.

Nominated to lead a strategic, high-profile project for Luxottica, a global leader in eyewear, I successfully designed and executed the Market Segmentation strategy for CHANEL Eyewear. Integrated the strategy output into the corporate CRM & BI systems, significantly improving brand image and distribution of this licensed brand. Accomplishments: ◆ Received unrivalled praise from the Global Brand Director of Chanel. ◆ Delivered project six-months ahead of schedule and 20% under budget ◆ Managed roll-out across Italy, France, Spain, US, UK, Germany, Japan, UAE

Seconded to Luxembourg to lead a challenging, nine-month project to build a B2B eCommerce benchmark solution for a global leader in the steel industry. Defined project goals, scope and deliverables with the Steering Committee comprising eight top executives at European level and led the BTO project team. Achievements: ◆ Shortlisted the top solutions and managed the engagement of the chosen supplier.

◆ Audit of financial statements and reports of companies and groups of national and international importance ◆ Interface with the clients in the different phases of the audit projects

◆ Supported the team in a Procurement Spend Optimization project for a major insurance player. The project scope included 6 countries and approximately 1 bln € of spending ◆ Data gathering and data analysis based on main indicators of balance sheets, spending analysis, supplier analysis ◆ Elaboration, preparation and presentation of strategic presentations for the client

◆ Desk research, collect and analyze data regarding the Global ageing and its effects on the pension systems for the main EU countries ◆ Prepared and presented the final report with main findings

◆ Support to the foreign students at the international mobility office of the university