Eri Inaba

Eri Inaba

秘書・バックオフィス全般

About

I'm a Japan-based administrative professional with experience in executive assistance, back-office operations, and workflow design.Before moving into administrative work, I spent five years as a crew member on a sightseeing train in Japan — guiding passengers through scenic routes while sharing the history, culture, and stories of the regions we traveled through. That experience gave me a deep, lived understanding of Japanese culture and history, and shaped the foundation of how I work: with care, attentiveness, and a genuine commitment to making every interaction feel effortless.This is the essence of omotenashi — Japanese hospitality — anticipating needs before they're spoken, communicating with warmth and precision, and ensuring that nothing falls through the cracks.As a native Japanese professional, I bring what's often hard to replicate from the outside — an instinctive understanding of Japanese business culture: the attention to detail, the commitment to deadlines, the careful communication style, and the unspoken expectations that shape how business is done here.If your company is expanding into Japan or working with Japanese partners, I can be the bridge that makes that process smoother — handling coordination, documentation, scheduling, and operations with the precision and care that Japanese business demands.Let's work together to make your Japan business a success.

Country

Japan

City

Atami

Industry

Computer Software

Skill

第二言語としての英語 (ESL), 異文化コミュニケーション, リサーチ, コミュニケーション, ホスピタリティ, 日本文化, カスタマーサービス, イベント運営, オートメーション, Google Apps Script, プロジェクトマネジメント, 自動化, 事業運営, チーム調整

Experience

個人事業

秘書・バックオフィス全般

個人事業

2025-10 - Present · 1 yr

Joined as a founding member of an AI school, initially contributing as a coach in building new services. Grew into the role of Back-Office Director, overseeing all operational and administrative functions. Shift scheduling and team coordination SOP creation and workflow design Business automation using GAS and AI tools (ChatGPT / Claude / Gemini / Claude code / NotebookLM) Staff training and knowledge management Operating fully remote, I leverage Notion, Slack, and various digital tools to maintain the same standard of quality online as in person — with prompt communication, strict time management, and meticulous attention to detail.

Private Company

トラベルコンシェルジュ・クルー

Private Company

LinkedIn
2017-4 - 2021-3 · 4 yrs

Shizuoka, Japan

Joined as a founding member of a premium sightseeing train offering fully customized, high-end travel experiences. Served as a dedicated personal concierge for each guest group throughout their entire journey. Conducted pre-departure consultations to tailor each itinerary to individual needs Guided guests through Japanese culture, history, and local attractions Accompanied guests via hired car after disembarkation, providing seamless end-to-end service Managed in-train dining, merchandise, and special events This role cultivated a deep sense of omotenashi — anticipating needs before they arise — and the interpersonal skills to deliver exceptional experiences at the highest level of service.

Eri Inaba's Contact Information

Email

******@***.com

Phone

(**) *** ****

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