Erez Fishman

Client Centric leadership provided with a mutli Geo, Global, footprint. Business vertical focus on retail with channels including Service, Retention, Sales, Chat, Collection and Tech

Overall client management responsibility for Multi Site, Multi Program operations with 3000 Full Time Employees. Maintaining and strengthening the relationship with strategic clients. Develop strategic plans to meet and exceed client metrics. Responsible for financial delivery and analysis. P&L Management. Forecasting. Implement strategies to improve gross margin. Identify and improve operational processes. Personnel development.

Responsible for delivering operational and financial results based on monthly/quarterly/annual objectives while managing the client expectations and relationship. Budget creation. Promote operational growth with sustainable balance through proper P&L management. Analyze current performance trends and identify ways to improve overall performance. Track financial performance via forecast and the budget. Manage the account reporting suite to deliver KPI's to the operations team and the client, Work with various company department ( Exec team, Ops, WFM, IT) to strategize and launch new projects.

Responsible for overall operations/business development for a leading BPO call center. We specialize in subscription based products. Oversee 3 Contact Centers located in the US, South America and the Philippines

Responsible for all aspects of business development, from the ground up, for a leading magazine subscription company. Achieved a portfolio consisting of 22,000 customers and $47 million continuity revenue within 14 months. Developed and directed strategy for launch of multiple subscription based Brands, offering high value & benefit rich features to US & Canadian consumers. Responsible for creation and execution of a $4 million annual budget for all Center operations. Direct reports include 4 site leaders with skip level responsibility of 26 floor Managers. Other direct reports include; Training Senior Manager, Finance Manager, Marketing Manager, HR Manager, Director of Project Management, as well as 2 IT Managers. Executed integrated advertising campaign across multiple media channels.

Operated a leading sunglasses import, export and wholesale company, serving 2000 customers annually and generating $1 million in revenues annually . Established business relations with Chinese manufacturers. Developed a nationwide network of regional sales reps. Managed a team of 30 individual sales reps. Delegated responsibilities to 3 regional managers. Created sales strategies to promote advertising offerings and motivate larger deals. Developed new brands recognition through massive, multi media campaigns. Created niche market, launched websites and affiliate marketing programs.