Eren Erdogan

At Kartaca, I lead program and product operations for cloud-native, machine-learning and data platforms, owning end-to-end customer delivery across onboarding, PoCs, Statements of Work, production rollout, and live operations for three major enterprise customers. I operate as the single point of accountability across technical execution, commercial scope, delivery governance, and platform reliability. I manage multi-stream initiatives across data, infrastructure, and product teams, driving execution through Agile delivery (sprint planning, backlog ownership, delivery cadence, and continuous improvement), while translating business objectives into scalable technical solutions and measurable outcomes. Core Responsibilities & Impact Program & Customer Ownership: Own delivery performance, roadmap alignment, and operational excellence across multiple strategic enterprise customers, ensuring predictable execution and long-term platform scalability. Product Operations & Discovery: Lead PoCs, solution validation, and onboarding workflows; feed real-world customer usage and platform insights into product roadmap prioritization. Technical Leadership: Maintain hands-on ownership across Linux systems, cloud infrastructure, observability, security hardening, incident response, networking, and deployment pipelines. Agile Delivery & Governance: Drive sprint execution, stakeholder alignment, delivery transparency, and risk management across cross-functional engineering teams. Observability & Reliability: Own Prometheus, Grafana, alerting systems, SLA reporting, incident management, and capacity optimization across production environments. Cross-Functional Leadership: Partner closely with engineering, security, data, and customer stakeholders to ensure fast execution, platform stability, and continuous service improvement.

I own the full product lifecycle: vision, architecture, data strategy, model orchestration, UX, and platform scalability. We are not building a wrapper, we are building a defensible intelligence platform that compounds through proprietary data pipelines, continuous learning systems, and enterprise-grade trust.

As a Technical Account Manager, I owned the operational performance, data visibility, and automation maturity of multiple customer environments, with a strong focus on transforming raw system telemetry into actionable operational intelligence. I designed and maintained end-to-end observability pipelines across metrics, logs, and alerts using Prometheus, Grafana, and Kibana, enabling real-time monitoring, SLA reporting, capacity analysis, and incident trend analytics. I actively collected, normalized, and analyzed infrastructure and application data to identify performance bottlenecks, recurring failure patterns, and optimization opportunities. By building structured dashboards and automated reports, I supported data-driven decision making for both internal engineering teams and customer stakeholders, improving visibility into availability, response times, utilization, and error rates. I supported AWS-based and hybrid infrastructures, contributing to performance tuning, security hardening, monitoring coverage expansion, and incident response. During production incidents, I leveraged historical monitoring data and log analytics to accelerate root cause analysis and reduce mean time to recovery (MTTR).

As a freelancer specializing in data analysis and Infra consulting, I have dedicated myself to assisting small-mid businesses in harnessing the power of data for informed decision-making and enhancing operational efficiency. Through my expertise in creating user-friendly dashboards and conducting Infra/IT troubleshooting, I provide invaluable support to clients in navigating their data landscape and resolving technical issues.

I have gained valuable experience in managing and coordinating projects within a technical environment. I have become proficient in a variety of technologies, including Linux, ServiceNow, and Bash. I have also gained strong communication and organizational skills, which have allowed me to effectively collaborate with cross-functional teams and ensure that projects are completed on time and within budget.

I have created a strong foundation in Database management and attention to detail, and apply these skills to accurately transcribe and update information into DB's.