Erdem AKSAÇ , MBA

At Mertrucks Scania, I lead the end-to-end management of our operations , including *vehicle sales, after-sales services, spare parts logistics, and dealer performance*. Key responsibilities include: • Driving strategic growth in the *heavy commercial vehicle* segment • Managing *spare parts supply chain*, demand planning, inventory turnover, and pricing strategies • Ensuring seamless integration between *sales, service, and parts operations* (3S model) • Enhancing dealer network efficiency and service quality across regions • Delivering customer-centric solutions and strengthening Scania’s market leadership in Turkey.

Dynapac is a Swedish multinational engineering company located in Karlskrona. The company was founded in 1934 and today has subsidiaries in seven countries. Dynapac produces pavers, mobile feeders, rollers and planers. Since October 2017 it is part of the French Fayat Group. Sunward Equipment Group is a high-end equipment manufacturer and listed in "Top 50 Global Construction Machinery Manufacturers", "Top 20 Global Excavator Enterprises", and "Top 3 Global Regional Aircraft Leasing Enterprises" Designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers. Developing and managing the business’s brand strategy as well as corresponding brand elements in order to maximize the brand’s equity. Creation and placement of advertising that is in support of the business’s and sales team’s initiatives through media planning, creative development, metrics, market research, and vendor management. •Sales •Marketing •Aftersales •Business Development •Full P&L Responsibility

Ametal is a specialist producer and supplier for Complete Lift Systems. It produces and develops innovative ideas to design lift systems for its customers across 65 countries. •Full P&L responsibility •Provide management and leadership expertise to coordinate sales efforts •Develop and implement sales and marketing strategies and initiatives. •Develop new markets in Europe , North Africa and Asia

Using my experience and knowledge in Sales and Marketing , my responsibility is to build a strong working relationship with our dealer network partners and stakeholders for the launch of a new luxury brand , improvement of customer experience in Sales and Aftersales , offering guidance and support for new product launches , identifying sales , marketing and profit opportunities , stock control , quality , training and the main contact between the dealership and manufacturer. ------------------- Supervision du réseau d'un point de ventes DS Store pour réaliser les objectifs commerciaux. - Animer le déploiement du plan d’action commerciale véhicule neuf et occasion. - Accompagner et assurer la réalisation des objectifs (volumes ventes, part de marchés …) - Suivre les performances des sites (satisfaction client, qualité, résultats financiers …) - Veiller à la bonne représentation de la Marque DS Automobiles (maillage réseau, identification, labels …) - Gérer les budgets délégués à la réalisation des objectifs. - Négocier un volume de lignes de production véhicules et en suivre l’approvisionnement.

14 dealers , 10 of them are in İstanbul and 4 are located in Edirne , Çorlu , which represents %48 of the whole dealer network aftersales revenue potential of Turkey Maximize the Customer Retention in each District and Area of responsibility Increase dealership GM parts sales Sell-in and Sell-out Regular review and manage Dealer parts purchase loyalty Develop and improve dealer outside sales processes (ie proper use of GME AS Marketing tools and materials) Assist dealer in all aspects of Customer Care & Aftersales Dealer Professionalization programs (ie. RMax and RMax lite) Stocking policy (i.e. RIM) Meet/exceed sales objectives Secure participation in GME Parts Sales and Service programs Annual bonus program Tactical campaigns Commodities and Accessory Sales Enabler execution (ie. CRM, Lead Management, Menu Pricing, ESA) Work as a team with total CCA and New Vehicle Sales to achieve all KPIs Maintain integration and interface with VSSM to support cross-selling opportunities Assist dealers with all aspects of customer relations Track service portion of CSI to identify deficiencies Work to improve dealer satisfaction (ie. RSS, DRS) Communicate and ensure compliance to standards and policies Demonstrates GM's Core Values and Cultural Priorities Key accomplishments in 2016 ; 25.190.000€ original parts sales in 2016 , %28 sales growht of 2015 Key accomplishments in 2015 ; 19.750.000€ original parts sales in 2015 , %48 of total sales of TR , %55 sales growht of 2014 %100 Quality Margin Standards Realisation for each quarter in 2015 Attract , Built , Customization Project in dealers Key accomplishments in 2014 ; 1 new dealer opening in 2014 , 12.750.000€ original parts sales in 2014 , %49 of total sales of TR , %50 sales growht of 2013 %100 Quality Margin Standards Realisation for each quarter in 2014 New programs launching for Customer Loyalty ; EAsk , MyOpel , Lead IT 120.000 active registered customers for MyOpel

Responsible of 18 dealers , 14 of them are in İstanbul and 4 are located in Edirne , Çorlu , İzmit , Adapazarı which represents %48 of the whole dealer network aftersales revenue potential, Original Parts & Accessories sales and target realization. Work closely with local Sales District Manager to ensure alignment on retailer initiatives including Accessory Sales process, Third party products companies communication, sales-marketing and target realization. Seasonal and specific marketing campaigns implementation and assessment Chevrolet Dealer Standarts and Quality Margin audit and follow-up. Monitoring and leading of service joborders – entries , loyalty and profitability , Full responsible from warranty request approval and budget management , Warranty related processes – warranty parts storage and timing requirements, out of line conditions, cost per eligible vehicle, warranty labor rates. Aftersales technical, non-technical campaigns completion and monitoring. Aftersales yearly standard trainings completion and Field Product Report submissions. Legal cases and customer satisfaction follow-up. Key accomplishments in 2011 ; 2 new dealers opening in 2011 5.750.000€ original parts sales in 2011, %45 of total sales in TR , %80 sales growht of 2010. %110 target completion of P&A sales in 2011. 900.000€ warranty budget management in 2011, %37 of total payment in 2011. Chevrolet Club Card system implementation for 17 dealers of 55. 2 new dealers opening in 2010, 4.750.000€ original parts sales in 2010, %48 of total sales in TR , %95 sales growht of 2009. 450.000€ original accessory sales in 2010, %140 sales growht of 2009. %108 target completion of P&A sales in 2010. 775.000€ warranty budget management in 2010, %33 of total payment in 2010. %100 Standard Training Completion on Dealer side in GM Academy , 380 hrs of training for 60 pers. %100 Quality Margin Standards Realisation for each quarter in 2010.

14 dealers which are located in İstanbul representing %55 of the whole dealer network aftersales revenue potential. Sales & Marketing of Opel, Chevrolet and Saab parts and accessories target realization. Maximize wholesale of parts and accessories to Dealers. Opel, Chevrolet and Saab Brand Essence and Quality Margin audits and follow-ups. Building and managing new tactical and seasonal Marketing Campaigns. Assist Dealers in developing, implementing and executing service and commercial marketing activities. Support Dealers in maximizing service capacity utilization. Assist Dealers in improving their parts operations (warehousing, material management, inventory structure, etc.) RIM (Retail Inventory Management) Turkey, Country Business Project Manager. Key accomplishments ; Opel Club Card system implementation for 14 dealers of 55. Retail Inventory Management system implementation and training for 55 dealers. 2 new dealers opening. %180 retail & wholesale development in 5 years , from 12mio€ to 40mio€/year/district. %110 P&A target realization avg. in 5 years , 40mio€/year in 2009. %180 P&A target realization in 2007 for Q2&Q3 with Dead Stock Campaign. %210 oil sales development in 5 years , from 38.000liter to 160.000liter/year/district. Over 80 aftersales marketing activities for 14 dealer in the last years. %90 parts availability with RIM in 2008-2009.

Dealer Management Data Management CRM Management Marketing Effectiveness for Sales and Aftersales Services

Aftersales Services Market Analysis. Monthly Service Network Financial Reports coming from dealers. Monthly Board Reports Monthly OEM Reports as a consolidation of Network Reports. Responsible from Workshop Special Tools and Literature. After Sales Services Budget for every six months. Preparing Seasonal Marketing Campaigns and Events. Responsible from ISO 9001 Quality and Block Exemption. Responsible of Turkey from Audi AG Twin Cup Contest.

Master of Business Administration in Yıldız Technical University

Pre MBA Programme in English