Erchin Elmi✔

Senior Human Capital Management (HCM) Solution Engineer working within the SaaS Engineering Shared Services Centre in Bucharest (Romania). I am supporting the HCM Presales organization throughout the EMEA region, with main focus on the ECEMEA region. Solution Engineering SSC: The SSC Center is part of the EMEA Presales economy and supports the Field/OD presales teams in their activities. The spectrum of work contains activities such as (list not complete - please inquire with SEHub for your specific case): * RFI/RFP answering/formatting * Demo/POC preparation + Setup + Configuration & customization * Solution Factory * Video producing The SSC supports also a variety of products in Applications & BI, Technology, Systems. To find out more about the SEHub HCM team please go to the website: https://oradocs-corp.sites.us2.oraclecloud.com/authsite/sccsc/ Job responsibilities: - Configuration of complex demonstration requirements, translating our customer´s business needs into Oracle solutions - Responding to Requests for Proposals and Requests for Information Main Areas: - Workforce Management( Absence Management, Time and Labor, HR HelpDesk) - Core HR - Workforce Rewards - Talent Management

The Sales Consulting Centers (SCC) Solutions is part of the EMEA & APAC Presales economy and supports the Field/OD presales teams in their activities. The spectrum of work contains activities such as (list not complete - please inquire with SCC for your specific case):  * RFI/RFP answering/formatting  * Demo/POC preparation  + Setup  + Configuration & customization  * Solution Factory  * Video producing The SCC Solutions supports also a variety of products in Applications & BI, Technology, Systems.

• Ensure that HUB tasks are handled during active shift • Provide verbal or written translations when customer requires language support • Resolve assigned Service Requests related to Oracle's portals • Place Software orders and track the shipment of these orders in the internal database • Use Service Request quality guidelines when placing entries in SRs • Monitor queues to respond to incorrectly routed or unassigned customer requests • Monitor translation queues to make sure translations occur in a timely manner • Respond quickly to customer requests for escalations by contacting the owning engineer's manager • Report to a regional Team Lead and EMEA Customer HUB Manager

Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters. Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs) Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support

Translating from and into English, Turkish, Romanian

Translating the text to the competitors, helping the department of production to complete the episodes of this reality show