enzo debonis

uav pilot

About

Specialities: Professional in Customer Service and Project Management... Expert in electronics with solid technical background in ict, data management, in-vitro diagnostics. Passionate about photography, nature, gardening, good food, cultural exchanges. Scientifically Service oriented and problem solver, with self-control and stress management attitudes, Analytical skills, flexibility, ability to share with others the joy of a success. Always I convey a passion for the customer and I try to consistently deliver the best service experience and I am committed to inspire my work team to achieve a shared vision, giving them a proper direction exploiting the Best Practices, by transfer of knowledge, assistance in deployment, and support with the right tools.

Country

italy

City

brindisi

Industry

health, wellness and fitness

Skill

technical support, medical devices, electronics, hardware diagnostics, telecommunications, product management, field service, troubleshooting, crm, project management, field service engineering, cross functional team leadership, product development, laboratory automation, testing, automation, biomedical engineering, validation, service management, quality assurance, healthcare, diagnostic, it solutions, communication, change management, hardware, management, networking, operating systems, system deployment, training, problem solving, strategic planning, microsoft excel, microsoft office, research, customer service, project planning, business planning, english, business strategy

Experience

uav pilot

2015-6 - Present · 11 yrs 3 mos

electronics and ict expert

professional consultant

1998-1 - 2012-1 · 14 yrs 1 mo

field service engineer

abbott

1992-3 - 2012-6 · 20 yrs 4 mos

Scientific and engineering service support on Hi-Tech In-Vitro diagnostic systems (Immunochemistry and clinical chemistry system analyzers). Support also to Labs and Blood Banks as well as HW and SW solutions.

customer engineer

kpn

1984-4 - 1990-6 · 6 yrs 3 mos

customer support specialist

abbott

2012-6 - 2013-12 · 1 yr 7 mos

* Aim of the job: * Responsible for executing the service delivery processes in the district ensuring maximum customer satisfaction related to service delivery performance. * Key Areas of Responsibility: * In the role of Customer Support Specialist, responsible for maintaining and installing IVD systems and maximizing customer satisfaction in the assigned district * Manage the customer relation by: * Recognize customer needs by managing escalations assuring that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution * Customer visits and communication around operational issues to assure increasing levels of customer satisfaction * Communication on customer information: * With sales representatives to support the Order Acquisition Process with technical expertise * Escalate relevant customer issues inside the organization to assure high level of reactivity and problem resolution

customer engineer

ericsson

1990-6 - 1992-3 · 1 yr 10 mos

I joined Ericsson during a transition time, when electronics was going to replace the old electromechanical exchanges. Experience on projecting of voice and data transmission using the new technologies. Service activity on systems like MD-110 PABX (electronic exchange) and ERIPAX (X25 packet data transmission) following private and institutional customers.

hardware technician

bellucci microsystems

1983-1 - 1984-3 · 1 yr 3 mos

This was the beginning of the computer age... Here I worked on MAEL computers, with SAGA FOX (Z80 processor based with CP/M OS); here I met the APPLE II (6502 microprocessor). Here I experienced the use and repaire of floppy drives (8 and 5,25 inches) and the first "Winchester Disks" (8 inches HDD)... that's History...

Education

scuola superiore guglielmo reiss romoli - l'aquila

1990-1 - 1990-1 · 1 mo

SSGRR has been the best Telecommunications school in Italy during the 80's and 90's years. There I learned about the principles of the telephone communications, about the phone exchange, principles of networking and data transmission. I learned about radio transmissions, bridges and satellite technologies.

high school itis "g. giorgi" - brindisi it

1975-1 - 1980-1 · 5 yrs 1 mo

My studies have focused on the electronical projects with semiconductor components. I was lucky enough to experience the birth of digital electronics by participating in experimental courses about combinational logic and principles of electronic memories. I completed the course of study with the final vote of 52/60.