Enza Lillicrapp

• Conduct and coordinated remote monitoring sessions individually, with Client and Remote Engagement Director of Sales. • Addressed performance issues through approved corrective action process in cooperation with HR • Achieve contract performance goals and objectives as established in the client agreement • Provided consistent coaching and support to Representative's by observing product discussions, selling skills, and providing feedback • Create a positive and team-oriented environment • Conducted remote trainings with remote engagement sales representatives • Assisted the team with the utilization of CRM – Veeva and Incontact telephony system • Responded to client requests • Responsible for providing outbound marketing and inbound customer telephonic support in a pharmaceutical environment. • Demonstrate and promote products to physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence prescribing decisions for the appropriate patient to exceed team/national goals • Remotely engage targets to present key marketing resources in the Ophthalmology industry to market or detail a specific product utilizing a call guide then entering data into Veeva. • Develop and maintain relationships with Health Care Professional’s in the territory to enhance company and/or product loyalty and build the brands. • Builds and maintains strong professional relationships with physicians in private practice, medical group practices and or hospitals, office staffs and others in the patient care continuum • Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory • Conduct effective pre call and post call analysis of calls • Sound understanding of Market Access • Sound understanding of local payer market including Medicare, Commercial and Medicaid benefit designs, Payer Coverage, Prescription Coverage, Step Therapy, Copays, Deductibles and the impact on costumer decisions.

Welcomed guests and registered them to their assigned rooms • Handed cash payments • Up Sold guest rooms and selling hotel services • Handled customer service tasks such as general enquiries and complaints and phone calls • Received and distributed letters, packages, and other miscellaneous deliveries • Prepared outgoing mail by drafting correspondence, securing parcels etc. • Responsible for administrative duties such as emails, office supplies, and maintaining records

• Arranged visits to potential buyers through networking, cold-calling as well as receiving appointments through the telemarketing department • Responsible for Sales and Marketing of the company’s full portfolio of products including phone call packages, mobile services, business equipment including telephone systems, plasma televisions, laptops and photocopiers • Product demonstrations to customers through provision of technical explanation as well as outlining overall cost and benefit to their business • Created product proposals including demonstration to Senior Level Management • Negotiated prices inclusive of lease agreements and credit terms with clients • Prepared contracts for the lease agreement and recording orders • Managed client portfolio within the SME and Corporate Market • Monthly Sales Reporting - • Provided product and services feedback to the Marketing • Met required KPI’s with an experience in selling at high value • Worked closely with channel partners to develop profitable relationships that benefit the company and customer • Trained new sales representatives • Achievements: Most Consistent Performer 2005 (Telemarketing) Sales Person of Year 2007 Most Consistent Performer 2006 (Sales Executive) Sales Person of the Month May 2008 High Achiever Award 2007 (20 Sales in One Month) Sales Person of the Year 2008

Whilst studying a Bachelor in Youth Affairs, one of my lecturer's had advised that I apply for a position as a Community Development Officer to work with a team of 5 people. My role was to organise events and activities for the 400 international residents who lived at College Square. Other duties included Pastoral Care and administrative duties. Myself and another colleague conducted a research report depicting the lives of an international student living in College Square.