Ensah Bertrand

As the Founder and Director of Global Ventures and Services, a dynamic business specializing in print services and offering a range of other services, I am responsible for establishing and managing the company's operations. Building upon my initial experiences and skills gained from Elans Arts, I am strategically expanding Global Ventures and Services into a thriving enterprise. Key Achievements and Responsibilities: Business Establishment and Growth: Founded Global Ventures and Services with a vision to provide comprehensive print services and additional offerings to meet diverse customer needs. Developing and implementing a strategic business plan to drive growth objectives, target markets, and service diversification strategies. Tony Elumelu Entrepreneurship Program: Participated in the prestigious Tony Elumelu Entrepreneurship Program hosted by the Tony Elumelu Foundation in 2019. Received valuable mentorship, training, and support to enhance entrepreneurial skills and business acumen. Secured seed capital funding through the program, providing a solid foundation for the growth and development of Global Ventures and Services. Business Management and Operations: Overseeing all aspects of business operations, including strategic planning, financial management, marketing, and customer relationship management. Establishing strong partnerships and collaborations with suppliers, vendors, and clients to enhance service offerings and market presence. Continuously exploring new opportunities and emerging trends in the print and related industries to stay ahead of the competition. Team Leadership and Development: Building and nurturing a skilled and motivated team, fostering a positive work culture and ensuring efficient operations. Providing guidance, training, and mentorship to team members, empowering them to deliver exceptional quality and service to clients.

Experienced finance and partnership professional dedicated to driving the overall financial health and strategic partnerships of Leap Girl Africa. Skilled in resource mobilization, partnership development, and institutional development, with a proven track record of securing significant funding and establishing key collaborations. Committed to advancing gender equality and empowering girls and women through innovative initiatives. In my role, I: Oversee the financial management and planning activities of Leap Girl Africa, ensuring the organization's fiscal sustainability and growth. Develop and nurture strategic partnerships to support the mission and objectives of Leap Girl Africa. Successfully secured partnerships with renowned organizations, including the UN Trust Fund to End Violence Against Women, Hervoice Fund through the Global Network of Young People Living with HIV/AIDS, and the French Development Agency through the Feminists en Action project managed by Care International in Cameroon. Lead resource mobilization efforts, raising over $400,000 for Leap Girl Africa through various fundraising initiatives and grant applications. Spearhead the institutional development of the organization, overseeing the drafting and implementation of internal and external policies and procedures. Provide financial analysis and reporting to the executive team, enabling informed decision-making and strategic planning.

As a dedicated customer service professional, I successfully managed a high-volume workload of over 100 support tickets, emails, and chat interactions daily while maintaining a 95% complaint resolution rate within 24 hours. Through efficient process improvements, I helped reduce customer wait times by 20%, which directly contributed to a 15% decrease in overall complaints. My bilingual capabilities in English and French enabled me to effectively serve a diverse client base of over 1,000 customers. Additionally, I proactively initiated 20 cold outreach calls weekly while demonstrating strong teamwork by supporting colleagues during peak periods. This collaborative approach and commitment to service excellence consistently enhanced customer satisfaction levels.

Played a vital role in supporting the director in his day-to-day tasks while undertaking additional responsibilities in customer service, order management, invoicing, payment recording, delivery management, and inventory control. Key Responsibilities included: Director Assistance: Provided comprehensive administrative support to the director, managing his calendar, scheduling appointments, and organizing meetings. Drafted and prepared correspondence, reports, and presentations on behalf of the director. Conducted research, collected data, and prepared briefing materials to facilitate decision-making processes. Customer Service and Order Management: Interacted with customers, both in person and over the phone, addressing inquiries, providing product information, and assisting with their orders. Registered and processed customer orders accurately, ensuring all relevant details were recorded. Invoicing and Payment Management: Prepared and generated invoices for customer orders, ensuring accurate pricing and adherence to company policies. Recorded and tracked payments received from customers, maintaining an organized payment register. Delivery Management: Managed the logistics of product deliveries, coordinating with shipping providers and ensuring timely dispatch of orders. Maintained records of delivery status, tracking numbers, and customer receipts. Addressed any delivery issues or concerns, working closely with the delivery team to resolve them effectively. Cash Book and Inventory Control: Recorded financial transactions in the cash book, ensuring accuracy and adherence to proper accounting procedures. Monitored inventory levels, performed regular stock checks, and updated inventory records accordingly. My role allowed for a streamlined operation and ensured efficient service delivery to customers at Elans Arts.