Eng.Mohammad Al Smadi

. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. . Perform regular security monitoring to identify any possible intrusions. . Create, change, and delete user accounts per request . Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. . Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies . Install and configure systems such as supports GIS infrastructure applications or Asset Management applications. .Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. . Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required

Responsibilities • Installation and configuration of servers services (Domain Controller, DNS, DHCP,print servers, and ant viruses) • Provide end users with supports for several daily issues • Configure and maintain Active Directory and Create new user accounts and update users attributes in AD • perform System Backups and recovery • Perform hardware installation, maintenance, troubleshooting and repair as necessary • Support the current Anti-Virus solution and the activities associated with keeping it current • oversee installation, configuration , maintenance , and troubleshooting of end user Workstations Software, hardware and peripheral devices • Manage Server hardware • Advanced knowledge of installations, upgrades and troubleshooting of Windows Server 2008/2012 & Web application Servers • setup print server and define network printer • configured IP phones

• Provided expert support in resolving complex network issues via telephone, enhancing customer satisfaction. • Managed customer complaints efficiently, ensuring timely resolution and maintaining strong client relationships. • Created and assigned tickets to appropriate resources, streamlining the support process and improving response times. • Trained new employees on protocols, fostering a knowledgeable team and ensuring consistent service quality.