Ernesto Neve

Professional executive leader with proven success in applying technology to solve business challenges and improve results. Expertise within large enterprise with complex projects like: Cloud Operation, Business Intelligence, Data security, governance and analysis, predictive models and Machine Learning, Customer experiences and mobility, Regulation and Data Protection. Always maximizing reliability & minimizing expense to their organization, accelerating time to market. Build a new culture for modern workstyle and workplace is not a matter of technology goes to people talent team.

Desarrollo de estrategia comercial de servicios de Backoffice para el sector financiero, haciendo énfasis en banca pero expandiendo la visión a otros participantes del sector, para empresa líder en BPO Bancario. Asesor comercial para apertura de nuevos modelos operativos en medios de pago. Consultor en regulaciòn bancaria para hacer uso de la nube pùblica cumpliendo con los requisitos de las disposiciones generales desde el plan hasta la obtenciòn de la autorizaciòn por la autoridad.

As the International Account Executive for Santander Bank, I am responsible for providing strategic business leadership and management to the overall relationship between Microsoft and Santander in America, covering US, Mexico, Brazil, Argentina, Uruguay and Chile. Santander is one of Microsoft's top Global Account customers and has a complex and multi-faceted relationship with Microsoft across various segments. I work to enable Microsoft’s worldwide field sales and services organizations to succeed in value-producing deployments, managing regional customer satisfaction, establishing executive relationships, and driving strategic growth initiatives. In this role, I build and maintain key relationships, develop and manage opportunities, monitor deployment projects, engage resources and lead a diverse virtual global team. I have defined a CXO relationship strategy within Santander Bank, including engaging with Microsoft’s senior leadership team for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction metrics. Achieving Microsoft's goals to delight customers with cloud services persuing quota targets country by country and regional. Totally oriented and commited with Santander Bank to reach the most of their Digital Transfomatoin.

Responsible to develop market, solution partners, share industry knowledge with field teams, unblock cloud usage within regulated institutions on financial services industry and build up relationship beyond IT department, in order to share Microsoft’s story on business with business directors on banks, capital markets, insurance and popular savings entities. Managing, either global and local top banks in Mexico, accountable to build up 150% quota coverage pipeline and leading big deals conversations from open to close. Developed and implemented strategies for growth, developed a high performance culture, and positioned Microsoft the leading provider of cloud services in Mexico. Speaker and presenter

Responsible to develop Xlynk and PBXlynk, WAN over Internet and VoIP solutions as managed services, full develop of branding and marketing campaigns as well as commercial pricing and model. Selling this new managed services to large corporates like MetLife, Volaris, ICA and HP. Develop of new CRM sells area based on Vtiger CRM open source platform fully integrated with VoIP PBXlynk platform. • Developed a new sales organization with customer centric culture • Led and orchestrated sales campaigns with sales, presales, professional services and customer care, achieving market launch and three-year auto renewable contracts on first year. • Drove competitive approach to achieve which resulted in market penetration and sales boost in the very short term while aligning the strategy to reach long term business profitability and customer loyalty.

Responsible to maintain and operate legacy systems based on IBM System i, and Windows Server platform running with DB2, Informix and SQL server data bases for Capital Markets, Mutual Funds, Pensions and Money Exchange business areas. Leading a team of more than 21 FTE plus outsourcing services. Lead of technological transformation moving to newer technologies. Interface with Mexican Regulatory Authorities for compliance and supervisory activities. Responsible of DRP and BCP process.

CTOO - Responsible to create the new bank, define products, operations, processes and technology, lead the core banking platform and other applications RFI and RPF process. Lead to move the bank to the new the corporative facilities and build up the main data center. Part of the four members’ team to interview and select people including the top 12 executives for different areas. Responsible to obtain the initial operations approval from the Mexican Supervisory and Regulatory Authority.

Responsible for technology and operations of retail bank services like ATM’s, Credit Card Issuing and Acquiring, international transfers and rewards program. Creation of the new Call Center based on Genesys platform.

Brokers and Internet Portals Sales Director 2005 Jan – 2005 May Sells director using the new web services based platform innovating the On Line policy issuing, Part of the new channels selling model exporting the transformation to Venezuela and Brazil subs. CIO 2003 Jan – 2005 Jan Responsible of full IT transformation implementing governance within the area as well as new processes for project management. With a team of more than 70 people migrating the Core System based on HP UX and Oracle surrounded of Windows Servers applications. Creating the new interoperation platform based on Web Services to integrate with brokers. Leading the eCommerce platform innovation moving Mapfre to become the best company to work with among the Insurance Agents community for Universal Insurance Companies.

Diplomado en Sistemas de Comercio Electrónico

Ingeniería en Computación