emily craven

emily craven

team leader - operations management

Country

united states

City

denver

Industry

information technology and services

Skill

microsoft office, customer service, management, leadership, project management, research, team building, public speaking, training

Experience

cvs pharmacy

supervisor

cvs pharmacy

2002-10 - 2013-11 · 11 yrs 2 mos
convergys

team leader and associate trainer - sales and operations

convergys

2013-12 - 2014-5 · 6 mos

* Transferred from the Florida location to the Colorado location. * Clients served - AT&T Wireless, AT&T Uverse, DirecTV * Departments Managed: * Billing and SALES * Wireless * Transition (new hires)

convergys

team leader - operations management

convergys

2011-3 - 2013-11 · 2 yrs 9 mos

* Transferred from the Florida location to the Colorado location. * Clients Served * AT&T Wireless, Apple Inc., RIM * Departments Managed: * Customer Support * Billing and Basic Technical (Tier * General Technical (Tier * Advanced Technical (Tier

24-7 intouch

team leader - operations management

24-7 intouch

2014-5 - Present · 12 yrs 5 mos

Clients Served: Netflix Departments Managed: Customer Support - Billing and General Technical (Tier 2)

Education

seminole community college

seminole community college

nursing

2009-1 - 2011-1 · 2 yrs 1 mo
seminole state college of florida

seminole state college of florida

2013-1 - 2013-1 · 1 mo
ucf college of business

ucf college of business

business administration

2007-1 - 2009-1 · 2 yrs 1 mo
suny new paltz

suny new paltz

business administration

2004-1 - 2006-1 · 2 yrs 1 mo
westchester community college

westchester community college

business administration

2006-1 - 2006-1 · 1 mo

emily craven's Contact Information

Email

******@***.com

Phone

(**) *** ****

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