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I'm currently an Engagement Manager acting as a Product Manager inside the R&D team building Sapphire HMS for ATC, a well known health care player in the middle east. As a member of this team my main responsibilities are to assure that the roadmap and vision are aligned with the needs on the field that the way the demand is being handled and implemented is also aligned with the product's vision and to help to adapt and evolve the product's roadmap to be on track with market needs always ensuring it's alignment with the product's vision.

As APAC Head of Delivery, I led the delivery teams at OutSystems APAC Customer Success in order to assure that we are complying with our best practices both technology wise and on processes and methodology.

Worked as an Engagement Manager acting as a Demand Manager in Sapphire HMS Product Management team. While on this role I was focused on making sure the product we are developing is growing aligned with the field needs and that the demand coming from the field is properly defined and specified for the R&D team to engage on developing those features.

Part-time job during college as a software developer, the main activities were developing a prototype module to interact with hotel phone operations.

Leading the Professional Services department for OutSystems in Asia Pacific, assuring that we have the best talent to help our customers thrive. This department is a crucial part of the Customer Success group who makes sure our customers and partners are using OutSystems technology to its full potential and in the most efficient way. We live to make digital transformations happen and to improve our customers' businesses and their customers' lives through technology.

As Delivery Manager I had the opportunity of expanding my functional knowledge in different business contexts (e.g. Health Care, Construction, Law firms) and in different regions (e.g. US, Netherlands, Kuwait, UK) and using different approaches to consulting and software delivery methodologies. This was a period very rich in learning new skills while consolidating some the existing skills under different contexts. I was responsible for technically leading the team's developments and since we used agile methodologies to make sure we had the backlog ready and defined to start developing. I also had the opportunity on participating in Vision Workshops and to have different approaches to discovery phase and to strongly enhance the user experience knowledge by performing usability testing and by actively participating in the mockup and design of business applications. During this period I also participated in the development of PoCs and internal tools that help the company improve our internal processes and to improve our technology by making it aligned with the needs from the field.

Responsible for delivering the requirements analysis and specification, functional and technical design and to lead the development team until the roll-out of the solution. Among others, these activities involved: QA, code revision, guiding user acceptance tests, business and technical meetings with the different stakeholders. The position allowed to act in all the phases of software development life cycle and to deal directly with the client.

Worked in several software projects involving industry core solutions and architecture and integration. The projects mainly consisted, among others, in developing front-end solutions (e.g.: web portals, management dashboards), middle-ware solutions and performing ETL operations. In these role I was able to work in different kinds of solutions and with different technologies and languages.

Collaborated in several software projects in the financial services industry in Portugal and Angola mainly dealing with operational control and settlement involving the basel II accord.

Integrated a team who implemented a solution for automatic control of bank operations, in order to reduce the risk involved in these operations. The activities held on this role were included and graded (18 out of 20) in my degree (Mathematics and Computer Science) as the mandatory working experience (internship) in the final year. This role was important to understand the activities involved in a software project and the responsibilities of an IT consultant. Since the project had to deal with all different kind of bank operations, it was also crucial to understand the financial services industry that was then joining.

As an Expert and Customer Success Manager acting in our recently created office in the Middle East our main goal was to make sure our customers on post-sales phase were having the correct help and guidance throughout their projects while using OutSystems technology by providing and executing a success plan of guidance meetings, training workshops and having the necessary help from our experts team. On a pre-sales phase I also worked in tandem with the Sales Engineering team and Sales Team to make sure we were being able to show the full potential of our technology while making sure we were addressing all their questions and doubts and that all the necessary pre-requirements were being fulfilled for kicking-off projects and proofs of concept.

Activities and Societies: ESN Utrecht, GEMCC

One semester Activities and Societies: ESN - Utrecht Grote Trekdreef