Emmy Hawa

• Researched prospective leads in new and existing target markets • Conducted research on client database on various platforms, fed results into PIPEDRIVE and followed through the various pipeline stages of the sales lead improving on efficiency by 40%. • Pursued B2B leads via different channels (LinkedIn, cold emails, cold calls) and moved them through the sales cycle using a CRM software (ORDERWISE). • Prepared quotes and proposals for prospective clients and negotiated on deals which increased the influx of new buying clients by an average of 10clients per month. • Nurtured and developed both new and old client relationships with key customer accounts which built good rapport and partnerships and increased on sales by 35%. • Provided specialist advice on the range of products that enhanced customer knowledge leading to informed purchases. • Built SOPs around data research on leads input into CRM and further trained staff on the same which ensured a seamless transition into implementation of a project faster within 2 weeks.

• Researched prospective leads in new and existing target markets which saw a 20% increase in commercial sales for various product categories. • Conducted research on client database on various platforms, fed results into PIPEDRIVE and followed through the various pipeline stages of the sales lead thus improving on efficiency by 40%. • Pursued B2B leads via different channels (LinkedIn, cold emails, cold calls) and moved them through the sales cycle using a CRM software (ORDERWISE). • Prepared quotes and proposals for prospective clients and negotiated on deals which increased the influx of new buying clients by an average of 10clients per month. • Nurtured and developed both new and old client relationships with key customer accounts which built good rapport and partnerships and increased on sales by 35%. • Provided specialist advice on the range of products that enhanced customer knowledge leading to informed purchases and consistent orders up by 10%. • Contacted clients with better offers, deals and solutions to their orders to avoid cancellation, hence increasing the out-of-stock order retention rate by 70%.

• Analyzed consumer data to ensure accurate targeting by segment resulting in a 20% increase in customer orders monthly. • Developed positive lasting relationships with customers encouraging them to purchase frequently, increasing customer return rate by 40%. • Handled ZOHO CRM and ZOHO social software to track client queries, tele sales, and feedback on our socials thus reduced complaints of delayed responses by 50% • Created sales and product performance dashboards using Power BI and Qlik-Sense analytics tool that gave proper insights hence enabling a monthly sales target to hit ksh1m twice. • Co-ordinated staff training of 4 new staff on how to deliver high level customer service resulting in a 10% increase in customer referrals. • Engaged with Shopify website backend tools, ensuring stock information is updated, products frequently edited and activated thus fastening the order management process by 25%. • Managed inventory cycle counts and high-volume SKU auditing hence strengthening the stock position by 40% and avoiding stock outs during sale seasons.

• Interacted with SAP software to obtain and input different data which reduced workload by 10% • Prepared huge datasets on sales, customer performance and product movement by using power BI and Qlik-Sense analytics tools thereby generating various timely reports, dashboards and data visuals which improved upselling strategies by 15%. • Offered current & relevant insights, enabling front-line teams to make data-driven decisions, which improved performance by 25%.

Underwent a 6 weeks training program on soft skills and business development where I sharpened my communication, negotiation and customer relations skills. Learnt how to close deals and source for business from new customers.

Interned at the GPA (Group Personal Accident department). Dealt with civil servants WIBA and GPA insurance claims.

Underwent training to become a sexual reproductive health ambassador. Created awareness on Contraceptives to the campus students.