Emma Street

Emma Street

Customer Success Account Manager @ Microsoft

About

Senior delivery manager and sales expert, with 7 years tenure at a multi-billion pound revenue technology consultancy as a Programme Manager, with significant input into account management strategies. I have operated in a hybrid sales and delivery role as a senior consultant, whilst also becoming one of the top sales professionals within a pure sales role. Typically, I operate in budgets ranging between £1M - £10M. From consulting across four industries, my skills maturity and experience is vast. I am able to apply various tools and strategies to different businesses, to either accelerate growth and technological innovations, or to deliver projects that consistently achieve client excellence. Coming from a senior project management background, I am well versed in agile and waterfall methodologies, and have ran teams of 20 SMEs to achieve our clients goals. Based in London, I am passionate about supporting businesses by having a grasp on their strategic ambitions to support their pipeline of initiatives, alongside ensuring deliveries and execution of these strategies meet an exceptional standard. My skill set focus remains within pipeline generation alongside execution; whether overseeing this or managing this personally.

Country

United Kingdom

City

London

Industry

Information Technology & Services

Skill

Negotiation, Lead Generation, Relationship Building, Sales Pipeline Development, Product Knowledge, Market Knowledge, Upselling, Cross-Selling, Scrum, Teamwork, Agile Methodologies, Customer Relationship Management (CRM), Azure DevOps Services, People Management, Risk Management, Sales, Client Development, Conflict Management, Financial Management, Change Management

Experience

Microsoft

Customer Success Account Manager

Microsoft

LinkedIn
2026-1 - Present · 9 mos

London Area, United Kingdom

Foxtons

Senior Sales Negotiator

Foxtons

LinkedIn
2025-4 - 2025-12 · 9 mos

Senior Sales Negotiator working with buyers and sellers for properties up to £5 Million in value. Fast-tracked over £150,000 in commission pipeline within first 3 months in real estate—personally commended by the CEO as delivering “some of the greatest success” seen, surpassing results of 10+ year veterans. Sourced 95% of deals independently by converting buyers exploring other properties/postcodes—built instant rapport over the phone, securing viewings before sharing property details, and consistently maintained one of the lowest cancellation rates company-wide. Ranked in the top 5% company-wide for referral conversions to in-house mortgage brokers and solicitors—earned buyer trust through informed guidance, significantly boosting Foxtons' revenue. Proactively drove new listings by identifying vendors within buyer calls—prioritized immediate booking of valuations, turning buyer leads into new business opportunities.

BBC

Candidate | The Apprentice (Series 19)

BBC

LinkedIn
2025-1 - 2025-4 · 4 mos

With approximately 80,000 applicants and only 18 candidates selected, Emma was chosen to star on BBC’s The Apprentice (2025). Her standout application was backed by over 5 years of proven success in corporate delivery and sales, including: 6 promotions in 5 years, becoming the fastest-promoted consultant in her manager’s tenure. Consistently ranked in the top 15% of performers year after year. Led projects scaling from £100K budgets to £3.5M within 3 years, with her team size tripling during this period. Generated over £1,000,000 in sales, delivering impactful projects across multiple industries. Please see posts on my LinkedIn page Jan-April 2025 for highlights!

Capgemini

Programme Manager

Capgemini

LinkedIn
2024-12 - 2025-3 · 4 mos

Programme Manager on Utilities Sector Account Delivered and executed £1M+ projects, consistently exceeding profit margin targets by influencing senior client stakeholders (Directors & VPs) to adopt innovative cloud migration strategies aligned with cost-saving goals. Demonstrated strong commercial and strategic insight by identifying market gaps within clients' IT roadmaps—secured new contracts and expanded scope on existing engagements, driving revenue growth and innovation. Led and coached a high-performing team of 6 project managers, implementing bi-weekly training and a culture of collaboration—resulting in enhanced delivery standards and elevated organizational reputation across key accounts.

Capgemini

Senior Project Manager

Capgemini

LinkedIn
2024-1 - 2024-11 · 11 mos

Senior Project Manager on Utilities Sector Account Delivered global, high-complexity projects to exemplary standards, coordinating cross-functional teams across time zones with precision planning and adaptability through high-pressure phases. Built senior stakeholder confidence by managing expectations of Capgemini VPs and client sponsors during financial reviews—provided accurate forward forecasts and variance analysis, enabling data-driven decision-making at the top level. Demonstrated strong commercial acumen by executing multiple contract changes to optimize timelines, budgets, resourcing, and scope—boosting Capgemini revenue while maintaining alignment with client objectives. Identified and presented calculated risks by analyzing project critical paths and proposing innovative timeline accelerators—helping clients meet strategic ambitions and enhancing Capgemini’s reputation for value delivery.

Capgemini

Project Manager

Capgemini

LinkedIn
2022-1 - 2023-12 · 2 yrs

Project Manager on Secure Defence Account Key manager for the testing workstream on the client’s most complex, business-critical £10M+ programme of 2023—presented weekly to IT VPs, ensuring alignment, transparency, and strategic updates. Re-prioritised testing strategy to meet aggressive timelines—introduced a new application test prioritisation method, driving efficiency and accelerating the device rollout phase, ultimately boosting project completion rates and optimising resource use. Mobilised project delivery within 15 days of contract sign-off, demonstrating commercial agility and responsiveness to evolving client needs—trusted to balance speed with risk, while managing expectations for lower-priority deliverables. Delivered weekly and monthly financial reporting with consistently high accuracy—achieved forecast precision within 10% for both revenue and cost, evidencing a strong command of profit generation and financial control.

Capgemini

Project Management Office

Capgemini

LinkedIn
2020-11 - 2021-12 · 1 yr 2 mos

Project Lead on Secure Defence Account Project Initiation: Streamlined sales-to-delivery handovers, standardized frameworks, and ensured purchase order validation and accurate revenue forecasting to enable seamless delivery. Delivery Support: Assisted engagement managers with project reporting, risk management, and planning to drive informed client decision-making and monitor progress. Financial Oversight: Conducted monthly reviews across £5m in projects to align revenue and margin targets with actuals, ensuring profitability and accurate forecasting. Change Management: Managed programme-wide change requests, defining scope, cost, and milestones, and driving implementation through Change Advisory Board approvals to support agile delivery.

Capgemini

Project Management Office

Capgemini

LinkedIn
2019-9 - 2020-10 · 1 yr 2 mos

Project Lead on Luxury Retail Account Financial Reporting: Delivered weekly budget analyses for SAP Delivery Centre projects, identifying lessons learned and efficiency opportunities for the client IT director and team. Project Tracking: Managed 70+ in-flight deliveries monthly using Jira, addressing stakeholder queries, resolving delivery issues, and generating client-requested reports. Budget Management: Utilized Clarity PPM to analyze live project budgets, scrutinize utilization, and provide impact assessments, boosting client confidence in financial oversight. Reconciliation Reporting: Produced detailed monthly reports on £300k fixed spend, including blended rate allocations, non-billable time audits, and crosschecks with contracts and POs. Stakeholder Engagement: Created a monthly newsletter for 150+ stakeholders featuring updates, success stories, and team highlights to foster engagement. Process Improvement: Reviewed and recommended standardization of Jira workflows across accounts to improve delivery management.

Hotel Du Vin

Receptionist

Hotel Du Vin

LinkedIn
2019-6 - 2019-8 · 3 mos

Royal Tunbridge Wells, Kent, United Kingdom

Brasenose College, University of Oxford

Receptionist

Brasenose College, University of Oxford

LinkedIn
2019-1 - 2019-6 · 6 mos

Oxford, United Kingdom

Malmaison

Receptionist

Malmaison

LinkedIn
2018-10 - 2019-1 · 4 mos

Oxford, United Kingdom

Hotel Du Vin

Receptionist Supervisor

Hotel Du Vin

LinkedIn
2017-11 - 2018-9 · 11 mos

Royal Tunbridge Wells, Kent, United Kingdom

Army Cadet Force

Army Cadet Officer

Army Cadet Force

LinkedIn
2012-9 - 2017-9 · 5 yrs 1 mo
Shepherd Neame

Receptionist

Shepherd Neame

LinkedIn
2017-3 - 2017-8 · 6 mos

Royal Tunbridge Wells, Kent, United Kingdom

Education

Aston Business School

Aston Business School

LinkedIn

Business Management & Leadership

2019 - 2022-12 · 4 yrs

Level 6 Chartered Manager Degree Apprenticeship awarded by Aston University, via Capgemini’s Apprenticeship Scheme. Achieved - - 1st Class BSc in Business Management & Leadership - Level 6 Business Management & Leadership Apprenticeship - Chartered Manager Status accredited by the Chartered Managers’ Institute

Oxford Brookes University

Oxford Brookes University

LinkedIn
2018 - 2019 · 1 yr

Modules Completed & Grades: - Operational Finance for Hospitality & Tourism - 92 (A+) - 15 credits - Management in International Hospitality & Tourism - 82 (A+) - 15 credits - Marketing Research - 74 (A) - 15 credits - Context of International Tourism - 73 (A) - 15 credits - Foundations of Marketing - 71 (A) - 15 credits - Personal & Professional Development - 70 (A) - 15 credits - Hospitality Operations - 62 (B) - 30 credits The above is equivalent to a Certificate of Higher Education.

Tunbridge Wells Girls' Grammar School

Tunbridge Wells Girls' Grammar School

LinkedIn
2011 - 2018 · 7 yrs

A Levels: Mathematics - A Business - A Economics - B GCSEs: Mathematics - A* ICT - A* English Language - A English Literature - A Physics - A Chemistry - A Biology - A History - A German - A Economics - B

Emma Street's Contact Information

Email

******@***.com

Phone

(**) *** ****

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