Emmanuel Adjei

Team Lead, Systems Administration

About

Results-driven IT Systems Administrator with 10+ years of experience managing enterprise infrastructure and leading technical teams. Proven expertise in building IT departments from the ground up, implementing robust security frameworks and maintaining high-availability systems across multi-branch organizations. Skilled in Microsoft 365 administration, network security, and developing IT policies that align with business objectives. Successfully reduced downtime and enhanced operational efficiency through proactive system management and team leadership.

Country

Ghana

City

Greater Accra Region

Industry

Financial Services

Skill

Lead Management, Management Information Systems (MIS), Operating Systems, Time Management, Backup & Restore, Communication, IT Security Policies & Procedures, Technical Services, IT Project & Program Management, Customer Service Operations, System Specification, Help Desk Support, IT Security Best Practices, Endpoint Security, Customer Service, Problem Solving, Security Training, Server Monitoring, Onboarding, Microsoft 365

Experience

Team Lead, Systems Administration

Hedge Pensions Trust

2019-2 - Present · 7 yrs 8 mos

Greater Accra Region, Ghana

• Manages a team of five people • Development of IT & Security policies and procedures • Setup & Management of users in Microsoft 365 environment • Setup and management of IT infrastructure in all nine branches of Hedge Pensions Trust • Creation and management of user accounts in Active Directory • Effective policy deployment of ESET endpoint security and management • Configuration of FortiGate Firewall to prevent cyber attacks • Creation and Management of Client-Server Domain environment • Setup and Management of IT Help Desk • Configuration of Routers and Access Points • Performs regular training on Cybersecurity awareness and IT best practices

Blockchain and Web3 Advocate

ItsPossiblePro

2019 - Present · 7 yrs

Greater Accra, Ghana

IT Support Engineer

Izwe Savings and Loans

2014-7 - 2018-8 · 4 yrs 2 mos

Accra

Plan, and install computer systems in designated networks as per specifications. Install and configure IT network components in the implementation of designed IT network configuration. Systems Administration Management of users in Office 365 environment Performs customer services in all branches and resolves hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning. Centralized monitoring and administering of IT systems of all branches. Provided solutions and technical guidance to users facing technical issues and difficulties. Maintain records of hardware issues, performance and supplies using the IT Help Desk. Performs Backup of Files servers