Emmanuel Kwesi Dickson, CPFA

I lead engagement with branch leaders and financial advisors to drive advisors' productivity.

Led sales, operations and customer experience teams. Managed Sales, Service, Operations and Branch staff training Led multiple agents, branch sales and service teams to meet financial, operational and service goals Served as lead branch advisor to customers and bank executives and improve customer engagement Achieved balance sheet growth (deposit and asset), funded and non-funded income growth Achieved net promoter score goals, reduce dormancy and portfolio attrition Managed branch budget and supervise branch projects Won best branch, Agency banking Transformed a loss-making branch to a profitable one by exceeding multiple targets consistently.

Overall responsibility for branch including but not limited to financial targets, customer experience, operational control and general branch outlook.

Sales and business development, Account management Leverage on industry data and market knowledge to advise customers on their business Relationship creation and management Deposit mobilization and quality risk assets creation Credit monitoring and administration Establish new lending relationships by presenting credit and financial analysis Monitor portfolio post-sanction terms and ensure customer adherence Manage credit risk in assigned portfolio Train and coach junior staff

Prospecting, Business Analysis, Credit Analysis, Account Management and Sales Leverage on industry data and market knowledge to advise customers on their business operations, bank’s products and credit structuring Communicate proposals and amendments to products Analyze business clients’ loan applications with available tools and data for proposals to management Averted a crisis - prevented portfolio attrition and retained a major client poached by a competitor bank Grew small business portfolio by 40%; reduced arrears by 70% First Small Business Advisor to lead 3 regions

Part of a global team working to bring financial assistance to small and medium scale enterprises. Strategize and execute acquisition plans Foster and maintain client-bank relationships Prepare reports on client migration analysis Initiate, analyze and present client credit requests Liaise with other departments to ensure clients' total satisfaction Led customer project financing.

Nominated by colleagues to a team of 3 presenters of the final project to C-suite executives. Selected by colleagues as the commencement speaker for the graduating class Training involved Banking, Ethics, Development Finance and Personal Development with on-the-job training in Credit Risk Management, Portfolio Quality Management, Business Development and Relationship Management.

Instituted diverse approaches to teaching English language through field trips, mini projects and others. Improved and maintained class attendance from 65% to 95%. Worked in a team that organized the first out-of-State excursion for the students boosting morale and improving truancy.

A cutting edge program to expose participants to organizational networks, how they interact with each other and how they can be used to drive organization-wide change and business performance.

This is an executive education programme designed to expose graduate students to varying perspectives on international leadership and management.