emmanuel korang

senior deployment engineer

About

Capable, competent and professional with a proven track record of showing discipline, tenacity and ingenuity in diverse roles. Experience includes the printing industry, IT DevOps and sales management. Comfortable working to deadlines with strong communication and interpersonal skills developed through regular charity work. Conversant with ITIL and SLA practices and Mobile Device Management

Country

united kingdom

City

london

Industry

information technology and services

Skill

active directory, windows server, vmware, microsoft exchange, microsoft office, network infrastructure, offset printing, press operating, lithography, 2nd line support, 3rd line support, server migration, system administration, technical support, networking, customer service, microsoft word, project management, public speaking, windows, microsoft excel, system deployment, itil process implementation

Experience

senior desktop engineer

coretech solutions

2017-6 - Present · 9 yrs 4 mos

user access analyst

civica

2016-11 - 2017-6 · 8 mos

* Setup and preparation of new users in Active Directory, Windows Server and Exchange Server and Remote Access tokens * Refresh of Network File Structure and File and Folder permissions on ADFS * Setup of manuals for 1st Line Support on OOO for Outlook, Mailbox creation, GCSx security enabled accounts * Checkpoint Local encryption of USB devices, WSUS delivery system, and management of website restrictions * Maintaining application performance by performing analysis, troubleshooting and evaluating potential problems * One to One training for users on application and account lockout prevention, hierarchical folder permissions and access control

2nd line and service desk analyst

managed 24/7

2016-5 - 2016-11 · 7 mos

* Setup and preparation of new users in Active Directory, Windows Server and Exchange Server and implementing firewall and router security protocols * VMware Database management and SCCM support, Eset Antivirus configuration and SolarWinds firewall and router management * Symantec Endpoint Protection antivirus/ firewall and Symantec Altiris Deployment Solution and Notification Server * Maintaining network performance by performing analysis and troubleshooting * Configuration of O365 including Yammer and Sharepoint, remote monitoring and Patch updates * Maintenance of Cisco Telephony and AnyConnect VPN * Supporting the first line team to resolve issues that come into the service Desk, IPv4, DNS and DHCP Server configuration

it press op

watchtower

2012-4 - 2016-4 · 4 yrs 1 mo

* Provide IT Support to Senior Management in Desktop computers and MDM portable devices * Inspect and Calibrate Press Computers and examine printed products for print clarity, color accuracy, conformance to specifications and external defects * Monitor feeding and printing processes of the lithographic press in order to maintain specified operating levels and to detect malfunctions, making necessary adjustments * Monitoring task sequences and identification of potential issues keeping cost losses to a minimum

senior deployment engineer

mercedes amg high performance powertrains

2019-2 - Present · 7 yrs 8 mos

it support analyst 2nd and 3rd line

amble electrical

2008-6 - 2012-3 · 3 yrs 10 mos

* Setup and preparation of new users in Active Directory, Windows Server and * Exchange Server and implementing firewall and router security protocols * Supporting the second line team to resolve issues that come into the service * Desk, conversant with DNS, DHCP, WAN/LAN, VMware protocols * Server Migration (Physical and cloud based), ITIL process familiarity, CCNA pending * Symantec Endpoint Protection antivirus/ firewall and Symantec Altiris Deployment Solution and * Notification Server * Configuration of CISCO network and network analysis, troubleshooting * and evaluation of potential problems * Maintenance of existing hardware and software, upgrading obsolete * technology to keep productivity at a maximum