emma shields

program coordinator

About

I'm multi-talented, creative and highly organised, capable of hitting the ground running with almost anything. From office management and administration to self employment, I have a wide range of experience from different industries, including travel, sales, social media marketing, events, wellness, personal development, hospitality and catering.

Country

australia

City

melbourne

Industry

education management

Skill

customer service, healthcare, nutrition, public speaking, coaching, fitness, management, wellness, marketing, social media, social networking

Experience

receptionist

kathmandu

2017-10 - 2017-10 · 1 mo

office manager

retpro

2017-9 - 2017-9 · 1 mo

* Office Manager duties include: * Reception, mail management, phones * Order office supplies, including stationary, milk, business cards * Arrange catering * Calendar management * Purchase Order creation and approval * Management phone and internet accounts * Adhoc duties & project management

customer service representative

ergon energy retail

2016-11 - 2017-5 · 7 mos

Busy call centre, responding to customer questions about billing, metering, payment. Making payment plans, taking complaints. Meeting KPIs including call time, quality and following processes and procedures. Using Cisco phone system, CRM system.