emma offei

Generating new business by using appropriate and effective marketing methods. Creating a working office system and managing all administrative services, including paper, electronic, petty cash and management of all office supplies. Preparing sales and lettings details, property inventories and sales and lettings agreements. Accompanying applicants on viewings and reporting feedback to owners. Negotiating offers with vendors, purchasers, landlords and tenants using effective communication within the required time frame. Carrying out market appraisals.

Managing up to 85 members of staff and ensuring all staff members were fully briefed on their duties and what was expected of them. Ensuring staff were advised of all health & safety, site rules & regulations. Handling large sums of cash and stock, and ensuring it was kept secure.

Assisting the manager in the daily operation of the bar. Supervising staff members to ensure the customers are served as quickly and efficiently as possible, whilst maintaining high standards of customer service and customer satisfaction. Ensuring the staff were adhering to all legal requirements. Training and developing staff and ensuring a high level of cleanliness was maintained at all times. Ensuring the staff attended work in a neat and tidy fashion for their shifts. Cashing up and banking. Assisting management with personal matters including recruitment and selection, training, staff appraisals, and organisation of rotas and holidays.

Understanding the property market, generating quality leads for all business opportunities by building relationships with customers. Accompanying potential customers on viewings when required. Liaising with vendors to confirm and carry out viewings and ensuring vendors were getting the relevant feedback from all viewings. Negotiating with vendors and purchasers to get sales agreed. Progressing sales and liaising with solicitors to ensure properties exchange and complete at the desired dates. General office administrative duties including, emailing, photocopying, faxing, filing, franking post, making and receiving telephone calls.

Serving customers promptly and efficiently, whilst maintaining high standards in customer service, and cleanliness. Participating with health and safety training. Cashing up and banking. Training staff members on the policies relating to the bar.

Organising and maintaining efficient running of the guest house, bar and restaurant. Ensuring rooms are kept to an excellent standard at all times. Dealing with recruitment and staff selection. Preparing staff training manuals and guides to improve service and efficiency. Preparing staff contracts, cash flow records and all administrative documents related to the efficient running of the business. Enrolling out strategic marketing methods and creating innovative ways to improve and drive the business forward. Effective communication with suppliers, customers and all related persons.

Diploma in Events Management - Pass

* Serving customers promptly and efficiently, whilst maintaining high standards in customer service and cleanliness. * Participating with health and safety training. * Ensuring stock and cash are kept secure at all times whilst on the premises.