Emma Melkonyan

Riverstone is a boutique advisory firm specializing in corporate Web3 strategies, helping founders, venture capital firms, and accelerator programs navigate the complexities of fundraising, financial modeling, M&A, and venture strategy.

• Develop and maintain strong, personalized relationships with VIP clients, acting as their primary point of contact. • Provide tailored support to VIP clients, understanding and anticipating their specific requirements and preferences. • Quickly identify and resolve any issues or challenges faced by VIP clients, coordinating with internal teams for effective resolution. • Monitor and analyze the performance of VIP clients' operations, providing insights and recommendations to optimize efficiency and profitability.

• Managed client accounts within the VoIP industry, serving as the primary point of contact and building strong relationships with key stakeholders. • Developed a deep understanding of clients' business needs, objectives, and telecommunications requirements. • Collaborated closely with cross-functional teams, including sales and technical support, to ensure seamless service delivery. • Identified upselling and cross-selling opportunities, driving revenue growth within existing client accounts.

• Planned and organized travel itineraries, including accommodations, transportation, and activities for client tours. • Coordinated with vendors, hotels, and local guides to ensure smooth operations and confirm bookings. • Conducted research and stayed updated on popular tourist destinations, attractions, and local customs to provide accurate and insightful information to clients. • Communicated effectively with clients, managing expectations and providing pre-trip information.