emma mallett

associate director, integration and service excellence

About

Team Lead - Records Managment at University of Alberta. Location: Edmonton, Alberta, Canada; Industry: Higher Education ... Provides administrative support for the Associate Vice-President, Planning & Project Delivery. (Covered ... Identify areas of resistance and reasons responsible. ... Administrative Assistant at NAIT...

Country

canada

City

edmonton

Industry

higher education

Skill

records management, information management, research, microsoft office, document management, knowledge management, customer service, records, leadership, team building, organizational development, change management, coaching, time management, mentoring, collaboration, strategic planning, team leadership, management, training, policy, higher education, event planning

Experience

associate director, integration and service excellence

university of alberta

2007-4 - Present · 19 yrs 6 mos

office manager

cansel

2006-3 - 2007-2 · 1 yr

* Responded to inquiries or complaints and resolved issues. * Assisted with sales, service and shipping areas to ensure effective operations. * Weekly reporting of sales and service figures. * Assisted all walk-in and call-in clients. * Researched product information * provided quotes * demonstrated equipment. * Completed rental contracts * checked in service repairs and contact customers with estimates. * Banking * invoicing * credits * and all other required administrative tasks.

admissions representative

cdi college

1999-5 - 1999-12 · 8 mos

* Consulted with potential students; tracked the development of students once enrolled. * Participated in trade shows and information sessions. * Assisted in the creation of new marketing strategies * Assisted in defining targets and goals for student attraction and retention.

inside sales and customer service supervisor

we greer

1999-12 - 2003-3 · 3 yrs 4 mos

* Specifically hired to facilitate change within the company structure. * Managed all aspects of customer service and inside sales in all Alberta branches. * Train all new sales staff (Including outside staff). * Arranged and assisted with the delivery of quarterly sales meetings. * Prepared responses to all tenders & large quotes. * Created new procedures and policy manuals.