emma boyle

Preparing aggregate presentations for the global demand planning team on a monthly basis. Using internal data and presenting it in different forms, such as numerical tables and graphs all of which enhanced my existing excel and powerpoint skills. Preparing a monthly newsletter to circulate to the business in a bid to engage employees in understanding the external environment in terms of customers and competitors’ most recent changes and movements in the market. This in turn aided my own knowledge and understanding of the business in the competitive environment and its needs. Analysing internal data from various regions in order to predict demand and geographical location to which it relates. Undertaking my own projects of research and deepdives, whilst analysing the external market (whether it be specific truck or engine size or specific regions or markets) in order to make comparisons with internal figures. Attending demand review meetings which involved taking minutes, subsequently updating the global demand planners to keep them informed of future plans.

Presenting a professional but friendly impression to clients and maintaining the presentation of the reception area. Managing incoming phone calls and mail and producing invoices and receipts for clients, filing client documents and taking payments. I developed a sense of professionalism from this and had the opportunity to develop friendly relationships with the clients which enhanced my verbal communication and confidence.

Answering incoming calls to take orders from customers. In addition to this, I prepared food and serving customers which dramatically improved my verbal communication skills and boosted my confidence. It taught my how to deal with customers in a friendly but professional manner which improved my customer service. Responsibility with handling money and taking payments. Also running errands to the other branch and decorating the shop windows. These tasks built on my creative skills and my numeracy skills, such as quickly counting the change in my head when the lunch-time rush was busy. Restocking the fridges, shelves and boxes and maintaining the cleanliness of the storeroom and fridges. These tasks helped me to understand the high standards of food hygiene and safety management needed when running a successful business.

Managing and organising the company filing system and keeping up with day-to-day scanning in order to achieve the company goal of becoming paperless to maximise efficiency. In addition to, replenishing the stock was a task that I kept up with regularly. These tasks have built on my organisational skills and gave me a sense of purpose in my role as I could see the end result. Making payments to client bank accounts and managing mail boxes which improved my computing skills and independence within my role.

Modules include Corporate Social Responsibility and European Business in a Global Context, Marketing, Business Environments and Organisational Behaviour. Activities and Societies: Mixed Martial Arts