Emma Bast

As a Business Development Manager at Experis, I consult with mid-market to enterprise organizations across Wisconsin to solve workforce challenges through innovative talent solutions, projects, and IT managed services. Experis is a global leader in IT professional resourcing and project-based services. We align with our clients' goals to deliver the right expertise at the right time. Whether it’s supporting digital transformation, scaling high-performing teams, or filling niche skill gaps, we help organizations stay agile, competitive, and risk-averse. My role is all about listening first: I take the time to understand each company’s business drivers, pain points, and project needs. From there, I connect them with specialized talent, whether individual consultants or full project teams, to move their business forward. If you're looking to drive results through talent, modernize your workforce strategy, or want to explore how Experis is helping other top employers, let’s connect. I’d love to share insights and solutions that could support your goals.

Offered individualized personal training services to clients, tailoring programs to their unique needs and objectives. Conducted comprehensive fitness assessments to determine baseline fitness levels and establish realistic goals. Designed and implemented effective exercise programs focusing on strength training, cardiovascular fitness, flexibility, and functional movements. Provided ongoing guidance and support, motivating clients to maintain consistency and overcome challenges. Monitored progress, tracked results, and adjusted training plans as needed to ensure continual improvement. Educated clients on proper exercise techniques, injury prevention, and the importance of nutrition in achieving optimal results. Fostered positive relationships and built a strong client base through exceptional customer service and client satisfaction.

Cultivate and maintain strong relationships with small to midsize business clients, acting as the primary point of contact for all IT service needs. Conduct regular client meetings to assess needs, provide updates on projects, and gather feedback to ensure client satisfaction and retention. Generate new business opportunities by identifying potential clients, conducting market research, and delivering compelling presentations to showcase SSR. Collaborate with cross-functional teams, including application development (DevOps), Engineering, TST, and NOC, to streamline project workflows and improve efficiency. Demonstrate a deep understanding of IT services and technologies, providing valuable insights to clients, development, and engineering teams to facilitate informed decision-making. Stay up-to-date with industry trends, enabling the delivery of cutting-edge solutions and innovative strategies. Utilize a consultative approach to understand clients' unique challenges and objectives, tailoring IT solutions to meet their specific needs. Develop custom proposals and present comprehensive solutions that address business enterprise, infrastructure and development vulnerabilities and gaps.

Knowledge of Microsoft products and services, including Office 365, Azure, Dynamics 365, and other solutions. Understanding of market trends, competition, and industry-specific challenges that customers face. Develop and execute sales strategies that meet business goals and drive revenue growth. Build and maintain strong relationships with customers, partners, and stakeholders. Communicate clearly and effectively with team members, cross-functional teams, and customers. Knowledge of technical concepts and solutions and translate them into business benefits for customers. Identify and solve customer problems, overcoming objections, and finding creative solutions. Manage complex projects and prioritize tasks to ensure successful outcomes. Analyze sales data, identifying trends, and using insights to make informed business decisions.

Build productive and profitable working relationships with partners. Uncover new service and software opportunities through net new lead generation efforts Ensure that all inquiries regarding orders, subscriptions, verifications, and onboarding are handled appropriately Work closely with regional/local sales teams to ensure that partner accounts and relationships are managed appropriately Document policies and procedures for the Channel Sales business Schedule and perform reviews with Channel Partners to grow and drive business plans Participate in business model planning and development with cross-functional teams to ensure that the strategies meet processes, and requirements Participate actively as an integrated member of the Channel Sales team by providing regular updates and recommendations to management

Played a pivotal role within the marketing and sales channels, driving lead development and pipeline growth. Collaborated closely with sales leadership and marketing to execute impactful inbound and outbound initiatives, utilizing diverse communication channels such as phone calls, emails, direct mailers, social media, and events/networking. Engaged in hands-on training, transitioning into a sales executive role with expertise in SAM, Microsoft Azure, AWS, and other strategic solutions. Consistently generated new, high-quality sales qualified prospects, consistently meeting and exceeding key performance metrics and goals on a weekly and monthly basis. Conducted comprehensive research on companies of varying sizes and industries, identifying key contacts and effectively converting prospects into leads through persuasive telephone and email communication. Worked closely with prospects to understand their core business challenges, offering tailored solutions with quantifiable impact. Responded promptly to sales leads generated from marketing activities and campaigns, ensuring timely follow-up and nurturing of leads. Actively participated in team learning opportunities and contributed to personal development, fostering a culture of continuous growth.

Assisted the General Manager throughout the pre-opening phase, effectively managing and organizing project details for a new hotel property. Coordinated operational logistics, established departmental protocols, and optimized workflow processes to ensure a successful opening. Provided comprehensive support to the General Manager in all aspects of hotel operations, including overseeing Housekeeping and Maintenance teams. Successfully delegated tasks, managed resources, and ensured efficient day-to-day operations in the absence of the General Manager. Implemented strategies to enhance guest satisfaction, uphold service standards, and maintain a positive brand image. Collaborated with cross-functional teams to assess and improve operational procedures, resulting in increased efficiency and productivity.

Managed student services, providing comprehensive support to students regarding admissions, enrollment, and academic records. Processed and maintained financial paperwork, including student fees, scholarships, and financial aid applications. Safeguarded confidential information in accordance with privacy regulations and maintained the highest levels of data integrity. Coordinated administrative logistics within the school and collaborated with the Human Resources department. Assisted with recruitment processes, including applicant screening, interview scheduling, and onboarding procedures. Maintained accurate employee records, including contracts, benefits, and performance evaluations. Provided administrative support to HR staff, such as drafting correspondence, managing calendars, and organizing meetings. Collaborated with cross-functional teams to ensure efficient workflow and effective communication. Implemented process improvements to enhance operational efficiency and optimize resource allocatio

Contributed to the development of operations information and provided recommendations for strategic plans and reviews. Prepared and executed action plans, resulting in improved production, productivity, quality, and customer service standards. Proactively resolved problems, demonstrating a solution-oriented approach and ensuring seamless operations. Generated and analyzed reports to assess performance metrics and identify areas for improvement. Managed billing logistics, hotel surveys, and statistics, ensuring accurate and efficient processes. Led guest satisfaction initiatives and effectively handled guest recovery, ensuring high levels of customer satisfaction. Recorded and maintained inventory records, overseeing cleanliness and quality control assessments. Collaborated with Housekeeping, Front Desk, and Restaurant management to ensure smooth daily operations and handle special event requests. Provided support and assistance to team members and other departments, fostering positive working relationships and a cohesive work environment.

Managed all aspects of White Glove developments, including logistics, shipping/receiving, labels, and inventory management. Supported the sales team by creating quotes, conducting introductory calls with potential clients, and actively participating in sales meetings. Orchestrated invoicing and billing processes, ensuring accurate and timely financial transactions with clients. Maintained effective communication with clients via phone and email, addressing inquiries and providing exceptional customer service. Developed comprehensive call lists and performed extensive research on prospective and existing clients to drive business growth. Demonstrated expertise in utilizing Excel, AutoTask, Google Sheets, QuickBooks, Varstreet, and other relevant software to streamline operations and enhance productivity. Actively participated in new major projects, contributing insights and assisting in their successful implementation. Fostered open communication and collaboration across departments, ensuring smooth workflows and achieving organizational objectives. Thrived in a fast-paced corporate environment, effectively managing multiple tasks while meeting strict deadlines.

Managed the day-to-day operations of the store, ensuring efficient and seamless functioning. Successfully handled opening and closing procedures, including cash management and register reconciliation. Utilized computer systems to process customer orders, maintain records, and manage inventory. Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining positive relationships with clients. Trained and mentored new hires, equipping them with necessary skills to work independently and deliver excellent service. Implemented effective systems and processes to optimize store operations and enhance overall efficiency. Collaborated with the team to maintain cleanliness, organization, and a visually appealing store environment. Demonstrated strong problem-solving abilities, resolving customer complaints and ensuring customer satisfaction. Actively contributed to team meetings and provided valuable input for process improvements.

Bachelor of Business Administration in Management, Minor in German Liberal Arts Awarded, Magna Cum Laude, Business Communication Scholarships

Study Abroad Program and University Language Certification