emma alexander-floyd

* This role was a combination of sales, administration and customer service. * I was responsible for the running of the centre, managing the staff and day-to-day administration. * I regularly had to run reports, write letters, mail merge, database work, data entry, filing and archiving. * I was first contact for enquiries and these were followed through until the booking had been completed. * HR processes included processing weekly hourly paid wages, monthly salaries, overtime hours, monitoring the budget of wages. Issued contracts for new starters and set them up on the wage system. * Ensured Health and Safety regulations were adhered to by staff and customers who used the facilities. * I completed several in-house training courses in time management, handling incoming telephone calls and customer service.

* Managed an extensive league programme, whilst managing a small reception team. * I was the face of the branch and would regularly meet and greet customers and show them around the branch. * Whilst working there I implemented ideas to make the reception jobs more efficient which were eventually adopted by 43 additional branches.

In my role I maintain regular contact with over 60 yacht owners to ensure they are supported throughout the ownership of their yacht. I manage all contact via e-mail, telephone and website and deal with all queries whether it is an order for spares, technical questions, warranty claims or oversees support. I often organise travel arrangements and provide a detailed itinerary for employees travelling to destinations worldwide including remote destinations. I also assist in the handover of new boats and prepare all the registration documents. This includes preparing all manuals from suppliers, warranty registrations and updating the Owner’s Manual which is specific with each yacht. I have experience in QuickBooks and raise Purchase Orders and Invoices for all warranty and aftersales items.. I also keep a record of all the boat history including build specification, parts supplied after handover and any work carried out.

12 GCSE's Grade A-C including Maths, English, Science and IT.

Psychology A2 Level - Grade A Sociology A2 Level - Grade A Law A2 Level - Grade B