Emily Wu
Technical Program / Account Manager @ Delta Electronics Americas
About
Data center infrastructure program leader with 10 years of experience driving end-to-end execution across AI servers, liquid cooling, critical power, and global hardware supply chains. Currently manage a $200M mission-critical infrastructure portfolio supporting five large-scale colocation and AI data center campuses. Proven ability to translate technical and operational priorities into integrated milestones, risk-mitigation plans, scalable processes, and executive-level program reporting. MBA and PMP with a track record of removing hardware and delivery bottlenecks, improving forecast accuracy, and coordinating engineering, manufacturing, logistics, service, and customer teams in fast-paced environments.
United States
San Francisco Bay Area
Information Technology & Services
SOP Development, End-to-End Project Management, Data Center Infrastructure, Risk Management, Project Engineering, Stakeholder Management, Diverse Groups, Business Case Preparation, Workload Prioritization, Presentations, Product Requirement Definition, Key Performance Indicators, Timelines, Agile Methodologies, Program Management, Corrective Actions, Project Plans, Project Coordination, Project Documentation, Stakeholder Relations
Experience

Technical Program / Account Manager
Fremont, CA
• Lead end-to-end execution of a $200M mission-critical infrastructure portfolio spanning UPS, lithium-ion batteries, PDU, STS and liquid cooling across five large-scale colocation and AI data center campuses; coordinate engineering, manufacturing, supply chain, service teams, and integration partners to align deployment milestones, hardware logistics, site readiness, and commissioning requirements. • Directed 100+ technical, logistics, and warranty escalations and established standardized SOPs, escalation playbooks, ownership structures, and review cadences that reduced average resolution time by 58% from 12 to 5 days and safeguarded $50M in at-risk orders. • Deliver executive-level updates on program health, milestones, operational risks, resource constraints, forecasts, and mitigation actions through QBRs, Jira, and real-time reporting dashboards, improving forecast accuracy by 15% while strengthening cross-functional accountability. •Orchestrated cross-functional delivery of Delta’s first North America–designed PDU—captured 10 + customer requirements via structured VOC interviews, aligned R&D, manufacturing, and supply-chain teams, and launched mass production two months early while keeping BOM cost within 3 %, cutting customer lead times 30 % through localized design and build.

Head of Product and Co-Founder
Green Daddy Hydro-Farm
《Achievement》 • Designed GTM strategy for B2B hydroponic products, boosting customer retention rate by 50% • Awarded Taiwan Smart Agri Week Practice and rewarded $100,000 subsidy by Taiwanese government 《Responsibilities》 • Scaled an IoT-enabled hydroponic manufacturing program by translating strategic priorities into product roadmaps, resource plans, development milestones, and cross-functional execution cadences, increasing manufacturing capacity by 250% in one year. • Built operating processes from the ground up, including KPI frameworks, supplier-performance tracking, regular cross-functional reviews, and standardized workflows that improved visibility, accountability, and coordination across product development, manufacturing, suppliers, and retailers. • Analyzed operational requirements and pain points from 1,000+ customers, prioritized product features and MVPs, and coordinated internal teams and external partners to mitigate execution risks, improve customer retention by 50%, and secure a $100,000 government innovation subsidy.

Senior Hardware Engineer | Product Engineer
• Spearheaded global cross-functional teams to drive ideas from conception to execution for B2B AI server • Set data-driven KPI and product roadmap in collaboration with AMD and Intel; prioritize requirements of suppliers and manufacturers, improving system solutions and reducing production costs by 20% • Pioneered company's first flagship 4-CPU AI server by improving Intel's solutions, presenting feature roadmap, setting data-driven testing KPI, and prioritizing backlogs, shortening production time by 15% • Managed 5-person team to efficiently build Twitter's high-valued servers through daily scrum meetings by prioritizing tasks, providing guidance, and facilitating progress; resulted in 50% reduction in labor cost • Collaborated with Microsoft and AWS to launch leading AI server, wrote product requirements and iterate MVPs, strengthening company's product portfolio and resulting in 16% revenue growth • Established data-driven KPI for validation process by guiding software team and manufacturers, solving critical battery issues, doubling battery longevity, and saving 15% operation cost

Hardware Engineer
• Revamped company's core bill-of-material (BOM) system from ground up by verifying thousands of components automatically with Python, cutting 80% of operation time without error • Collaborated with Intel to initiate first Optane Memory platform, selling products to Microsoft and AWS and strengthening company's product portfolio; resulting in revenues growth by 16%

Thermal Engineer
• Earned fastest promotion to senior engineer by collaborating with Meta to deliver its first advanced thermal solution by adopting MVP approach and completing project within tight timeframe • Initiated the company’s first liquid-cooling AI server prototype by co-developing with vendors & clients (3M, Intel, Microsoft and Meta), prioritizing features and backlog, boosting cooling efficiency by 95% • Initiated company’s first modularized component model (MCM) for thermal simulation and created feature roadmap with VP-level stakeholders from 4 functional areas, boosting R&D efficiency by 30%

Product Marketing, Game Operating
• Achieved 100% of launch goals for shooting game "AVA" (Alliance of Valiant Arms) by leading co-marketing programs that included live stream and event planning, acquiring first place in the market of FPS (first-person shooter) video games • Developed creative briefs for programs, evaluated market expansion potential for the game AVA in Taiwan server, evaluated the cost-effectiveness of adopting the new planning, and engaged in discussions with other departments. • Contributed to the marketing planning process and toolkit development for specific programs and campaigns and coordinated implementation.
Education
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