Emily Klaassen

• Designed and lead a citywide outreach program connecting 400+ families experiencing unsheltered homelessness to service providers and city agencies, translating community needs into actionable program priorities and informing sustainable municipal policy decisions. • Supervise and develop a team of five while managing program operations, performance metrics, and $500k budget oversight to ensure accountable service delivery to clients. • Advise executive leadership, the Mayor’s Office, and City Council through strategic briefings, data visualizations, and policy recommendations that shape funding and operational decisions. • Build and sustain trusted relationships with community leaders, nonprofit partners, and city departments to inform program direction and strengthen cross-sector collaboration. • Develop systems to track and analyze engagement data, translating outcomes into measurable program expansions for all unhoused families and implementing department-wide standards. • Coordinate RFP development, contract revisions, and City Council approval processes for $3M+ in service contracts, ensuring fiscal responsibility and alignment with city priorities. • Advance equitable access by leveraging bilingual Spanish fluency and culturally responsive engagement practices.

•    Coordinated early childhood education programs for children ages 2–8 in low-resource international setting, implementing evidence-based lesson plans and educational engagement strategies.     •    Increased volunteer engagement by 150% through international recruitment platforms and program coordination.     •    Facilitated cross-cultural collaboration between Spanish and English-speaking staff, volunteers, and local community organizations.

• Contributed to the design and implementation of scalable service delivery systems under time-sensitive humanitarian response, navigating highly visible and complex conditions. • Engaged directly with thousands of newcomers, assessing needs and informing adaptive program design while providing bilingual navigation of housing, legal, and social service systems using trauma-informed and equity-centered approaches. • Partnered across agencies, nonprofits, and city leadership to improve service delivery and minimize barriers to services. • Collaborated with the DHS finance team to track migrant onward travel costs, managed departmental purchasing card, and maintained documentation supporting accountability of public funds.

-Created and sustained lasting relationships with previous and new clientele, maintaining 100% retention from previous years through clear communication and consistent programming -Tailored services and sales directives to individuals and conference groups in a genuine, relationship- focused manor -While organizing a team of 6, coordinated and catered to the needs of large summer conference clients, with revenue exceeding 3 million dollars

• Designed and scaled a social innovation incubator facilitating social justice innovations and community-driven initiatives • Conducted institutional research and translated findings into adopted policies and programmatic improvements. • Supervised a team of five and doubled student engagement through strategic program expansion and community partnerships. • Produced impact reports and visualizations for internal and external stakeholders.

• Designed and launched workforce development cohorts focused on economic mobility and community resilience. • Facilitated stakeholder engagement between community members, nonprofit organizations, and youth leaders to inform regional youth outreach strategies. • Developed grant implementation, compliance reporting, and financial tracking systems. • Founded the organization’s first Youth Leadership Council and secured a competitive social innovation grant to advance equity-focused programming.

-Researched and developed comprehensive ways to continue education amid COVID-19 -Conducted Spanish interviews, and translations, with community organizations in La Pista Guatemala -Established relationships using available resources with community leaders in order to facilitate co-creative processes

-Developed and facilitated design-thinking curriculum for students to develop social innovation ideas within student body -Represented USD at campus wide Changemaking events -Integrated changemaking ideals throughout Linda Vista and San Diego community via direct service

Minor: Business Administration and Spanish Honors Thesis: Society in Business: An Integrative Perspective of Social Entrepreneurship in San Diego