Emily Durr
Customer Success Manager @ Pylon
About
Energized Customer Success (Enterprise) professional with a track record across fintech, startups, financial services and talent intelligence. I am continuously challenging myself by venturing beyond my comfort zone and fully immersing myself in every role I'm in. I thrive on embracing new experiences and eagerly engaging in hands-on exploration with customers. I’m driven by curiosity, customer connection, and a love for building things — from better client experiences to my own hot sauce brand, Hot Daeng! Sauce 🌶️
United States
San Francisco
Computer Software
Strategic Partnerships, Enterprise Software, Upselling, Workforce Planning, Project Planning, Scope Management, Project Scope Development, Scope Planning, Business Relationship Management, Project Management, Negotiation, Customer Relationship Management (CRM), Sales, Portfolio Optimization, Financial Services, Advertising, Presentation Skills, Alternative Investments, Bookkeeping, Budgeting
Experience
Customer Success Manager
Pylon
San Francisco, California, United States
Enterprise CSM helping B2B companies deliver better support with an AI-native platform that unifies ticketing, chat, knowledge base, AI support, and account intelligence in one place.
Customer Success
Ansa
San Francisco, California, United States
Founding team member. Increase retention and drive new revenue opportunities with Ansa’s stored value wallet solution.
Founding Customer and Partner Success Manager, Strategic and Enterprise
Terrain Analytics
San Francisco, California, United States
Founding Customer and Partner Success member to help manage and serve Terrain's growing portfolio of customers and partners. Terrain Analytics is a workforce analytics platform that helps to revolutionize location and workforce strategy. Using machine learning, our interactive platform helps you identify talent trends within different areas and labor pools, improve site selection decisions, and generate greater investment conviction surrounding talent insights.
Sales Engineer
Terrain Analytics
Acted as the technical expert presenting comprehensive product demonstrations, addressing customer needs, and supporting the sales team in closing deals. I was also the technical liaison, translating customer requirements into effective software solutions.
Wealth Associate
Wetherby Asset Management
Wetherby Asset Management merged with Laird Norton Asset Management, now known as Laird Norton Wetherby.
Senior Client Associate
Wetherby Asset Management
Client Associate
Wetherby Asset Management
San Francisco, California
Account Executive
Deloitte Digital
San Francisco, California
Heat (Advertising, not Basketball) acquired by Deloitte Digital.
Operations and Logistics Manager
California Cowboy
San Francisco, CA
Investment Management Associate
U.S. Bank
San Francisco, California
Education
Oregon State University
Finance, General
Emily Durr's Contact Information
Phone
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