Emily Chen

Instructional Designer II (Contract via Robert Half) @ Amazon

About

I’m a UX designer based in Seattle, passionate about understanding how people learn. In the past I've helped design tools that support online learning, onboarding processes that make employees feel excited about their new jobs, and digital board games that build connection.

Country

United States

City

Seattle

Industry

Design

Skill

Design, End User Training, Subject Matter Experts, Technical Training, Blended Learning, Training and Development (HR), Organization Skills, Training Course Development, Training Delivery, OneNote, Writing, Microsoft PowerPoint, Employee Training, Adult Education, Accessibility Audits, Information Architecture, Online Survey Design, Research Coordination, Customer Journey Mapping, Canva

Experience

Instructional Designer II (Contract via Robert Half)

Amazon

2024-8 - 2024-12 · 5 mos

Seattle, Washington, United States

Led UX design for new internal tool by framing problem space through stakeholder interviews, workflow mapping, and operational audits—aligning teams around shared success metrics and design goals. Synthesized user feedback and SME insights to design and iteratively refine training resources and documentation, improving clarity, operational efficiency, and tool usability. Advocated for design quality in development handoffs, collaborating with developers to ensure implementation met visual and interaction standards. Strengthened product craftsmanship by aligning customer-facing interfaces with brand, accessibility, and system guidelines across desktop and mobile contexts.

User Experience Designer

Seattle Theatre Group

2024-6 - 2024-8 · 3 mos

Seattle, Washington, United States

Scoped and led usability and accessibility research for public-facing website; engaged cross-functional stakeholders throughout each design phase to prioritize high-impact changes. Translated qualitative insights and analytics into journey maps, annotated wireframes, and design specifications that increased clarity and engagement for diverse audiences.

Learning Experience Designer (LXD)

Electric Potential

2023-12 - 2024-7 · 8 mos

Seattle, Washington, United States

Designed and delivered self-paced, 4-week virtual program for 40+ early-career professionals; shaped curriculum and digital experience based on user research and contextual inquiry. Led post-program evaluation by synthesizing user interview and survey data into actionable design recommendations to improve content engagement and user support.

Experience Design Intern

Travelers

2022-5 - 2022-8 · 4 mos

Hartford, Connecticut, United States

Initiated and led user research to uncover barriers in employee onboarding portal adoption; conducted interviews and synthesized findings into experience improvements adopted by HR and CX teams Designed interface components using enterprise design systems, contributing to more cohesive and accessible onboarding experiences.

Co-Founder, Product Design Lead

BearRoom

2021-2 - 2022-2 · 1 yr 1 mo

Northwestern VentureCat 2022 Semifinalist Shaped product vision and design strategy for collaboration-focused digital board game platform; led design from ideation through launch, securing $13,000+ in funding and growing to 350+ monthly active users Led regular play testing sessions, leveraging feedback to iteratively refine designs and guide comprehensive design efforts.

UX Designer

University of Massachusetts Amherst

2021-9 - 2021-12 · 4 mos

Amherst, Massachusetts, United States

Conducted usability testing of Moodle Learning Management System (LMS), producing 60-page design report with research-backed recommendations that influenced campus-wide platform migration.