Emily Bates, MBA

• Completes daily product release log. • Verifies and maintains production records at 2 different facilities. • Performs product testing at 2 facilities. • Prepares product samples for external lab testing. • Performs internal audits at 4 different locations. • Assists with SQF, Organic, Non-GMO, State, AGA, Kosher, and Halal audits. • Recommends changes or improvements to food safety procedures, internal audit programs, and sanitization programs. • Works with others to troubleshoot quality issues and process issues. • Enforces quality standards through GMPs, SOPs, SSOPs, and the company’s food safety plan. • Serves as the SQF practitioner. • PCQI and HACCP certified.

• Consistently developed relationships with customers to improve customer satisfaction. • Customized insurance programs to suit individual customers and ensure proper protection. • Managed billing transactions and accounts for hundreds of customers. • Exhibited exceptional communication skills by making an average of 50+ phone calls a day.

• Demonstrates excellent communication skills in person and on the phone • Manages all aspects of patient insurance and financials • Provides support for patients • Utilizes Excel, Word, and Data Entry • Supervises various operations throughout the office

• Lead university and equestrian tours to visiting families and students • Represented the university to prospective students and families • Engaged and encouraged prospective students regarding the university during call nights

• Exhibited strong attention to detail • Defined target audience and connections • Utilized software programs like Flight, Word, Flickr and Excel • Transcribed interviews from audio to print. • Authored feature story articles

• Updated social media growth on a weekly basis • Created marketing materials for clients • Captured content for several social media accounts on Facebook and Instagram • Authored feature story published on Horse Nation • Created flyers, postcards, brochures, and business cards • Experience with alt text and creating custom content requests

• Constructed detailed charts specifying what order each horse was working throughout the day • Helped assist with the daily chart of lessons and working horses • Helped make a list as to which horses/riders where going to which horse show in the upcoming weeks • Assisted with organizing which materials go in which trailer going to the show • Assisted with organizing medications and administering them • Assisted with making a chart as to which horse goes in which trailer going to the show

• Exhibited proper safety protocols between horse and rider • Communicated effectively with all participants • Ensured everything ran smoothly