emily worsnop

In this role I was wholly responsible for supporting the Financial Planning team through Administration and Reception responsibilities including being the first point of contact for the business. I was often complimented on my phone manner, attention to detail and efficiency. On a day-to-day basis I managed ingoing and outgoing correspondence from mail, e-mail and phone, greeting clients, preparing materials and room for meetings and client appointments, data entry, compiling and updating client and investment information into accessible formats, typing, creating templates, reconciling accounts via the software XPlan, ensuring the efficient running of the business through keeping the office well stocked, organizing and processing deliveries and other general jobs.

In this role I was responsible for the day-to-day duties of an Administration Assistant. Including but not limited to data entry, communications, writing of job and workplace protocols, generating quotes and invoices, processing payments, managing outgoing and ingoing correspondence on behalf of the clinic and Doctors and more. This role demanded a high level of customer service and proficient use of computers, phones, eftPOS and specific software (PracSoft and Medical Director).

In this position I was responsible for a variety of roles within the hospitality industry, taking on both front and back of house responsibilities as well as being responsible for managing small teams. I was regularly complimented on my customer service as well as my coffee-making abilities. My job entailed waiting tables, food prep, back-up and preparation for service, cooking, drink-making, shiftly cleaning, taking phone orders and bookings, promotions, reconciliation of shiftly totals, managing the on-shift roster, working to sales targets and encouraging other team members.