Emily Samarin

• Responsible for managing 35 cleaning staff across the London region, and providing day to day assistance to the company Director, Accountant, Supervisors and Lawyer. • Actively managing and maintaining relationship with 25 key clients which include; Restaurants, Nightclubs, Commercial Offices and Private Residences, by offering a wide range of commercial and deep cleaning services. • Diligently dealing with all enquiries efficiently and effectively with follow-ups where necessary. • Accountable for generating and issuing invoices to all client contracts. • Responsible for analysing and reviewing all salaries, contracts and handling general HR issues for the staff members. • Accountable for building and maintaining close relationships with General Managers. • Actively in charge of allocating and resourcing cleaning staff to be placed at range of cleaning contracts in London. • Working in close collaboration with the in-house Accountant in relation to VAT and submitting timesheets. • Responsible for ensuring all cleaning materials and resources / supplies are ordered and managed. • Promptly receiving payments from clients and chasing all outstanding invoices. • Carrying out general office management duties which include bank account management, filing and paperwork.

• Responsible for working closely with the nursery teachers by offering ongoing support and assistance at all times. • Accountable for setting up and leading a wide range of learning and play activities for the children. • Responsible for preparing and managing the snack times. • Arranging and organising the nap times in the afternoon. • Working in close collaboration with the Parents by offering feedback on their child’s progress and behaviour. • Responsible for carrying out general administration of all activities in good detail.

• Responsible for taking care of and looking after a 3-month old baby. • Full responsibility for the child’s well-being, safeguarding and focused on their care and provision. • Overseeing and managing nursery run duties, by taking the child to nursery 3 times a week. • Responsible for feeding the baby, looking after breakfast and dinner preparations. • Taking care of general domestic duties such as cleaning, groceries and laundry. • Working in collaboration with the Parents to ensure all set responsibilities are in order.

• Responsible for receiving calls, reservations and bookings in person and also by telephone and via the website. • Accountable for the prompt processing of references for all bookings. • Greeting all customers on arrival, liaised and ensured all guest bookings were fulfilled in relation to their reservation. • Consistently maintained and ensured that a high level of customer service was delivered and achieved at all times. • Responsible for managing and delivering food and drink orders for the tables. • Worked in close collaboration with the General Manager and the team to deliver a consistent service.

• Carried out general administration such as invoicing, and managed the customer database. • Warmly welcomed all patients on arrival by displaying a high level of customer service and was the main point of contact. • Assisted and helped out in other neighbouring departments within the hospital. • Worked closely with Director and ensured all of their administrative and diary needs were met. • Carried out general accounting duties which included recording of income, expenses, sales activities and invoicing. • Worked closely with staff members in neighbouring hospital departments.