Emily Odindo , CASS

I drive business growth, operational efficiency, and strategic expansion across Lume’s products and partners. Key responsibilities: - Growth & Partnerships: Identifying and developing opportunities for business growth, partnerships, and market expansion. - Operational Strategy: Streamlining internal processes to enhance delivery, scalability, and client success. - Product Implementation: Coordinating cross-functional teams to onboard lenders and ensure seamless deployment of Lume’s tools — credit scoring, loan management, and WhatsApp-based workflows. - Client Success: Building strong relationships with partner lenders and service providers to drive adoption, retention, and satisfaction. - Team Coordination: Aligning efforts across tech, sales, and support teams to deliver on company goals.

Fintech Operational Excellence and Growth

- Provide fractional operations and growth support for fintechs and microfinance institutions (MFIs). - Guide product development and go-to-market strategies for fintech and embedded finance solutions. - Lead capacity-building and leadership programs for early- and mid-career professionals in fintech and tech. - Strengthen ecosystem linkages through partnerships, regulatory engagement, and industry events such as the Africa Fintech Summit (AFTS Nairobi 2024).

- Lead curriculum design, facilitator engagement, and strategic partnerships to strengthen fintech capacity. - Collaborate with regulators and industry experts to align learning with innovation and policy. - Deliver practical, high-impact training for professionals, entrepreneurs, and ecosystem players.

Responsible for the sales performance of Sybyl Fintech Products (Bankingly).

- Drove market expansion and brand visibility for Bankingly, an Uruguay-based digital banking leader in Latin America. - Built strategic partnerships with SACCOs, MFIs, and Tier III banks to support digital transformation.

- Supported African market expansion for additiv, a Swiss-based, global WealthTech innovator. - Led prospecting, relationship development, and opportunity scoping across wealth management institutions.

- Spearheaded the end-to-end development and successful launch of a digital lending app, overseeing regulatory compliance, product design, business modeling, and go-to-market strategy. - Led cross-functional teams across technology, operations, and compliance to deliver a solution that met both regulatory standards and customer expectations. - Managed stakeholder engagement—including regulators, partners, and internal teams—to ensure alignment, transparency, and accountability throughout the project lifecycle. - Trained and mentored cross-departmental teams, enhancing capabilities in digital lending, customer experience, and agile delivery practices. - Drove the product from concept to market, achieving break-even and delivering measurable business impact.

- Held various leadership positions including Branch Manager, Platinum Banking Manager, MSME Manager, and Sales Team Leader. - Opened and scaled KCB Hurlingham and Platinum Centre, driving both branches to profitability. - Managed HNWI, MSME, and retail banking portfolios with a focus on credit growth and customer relationship excellence.