Emily L.

• Monitor and analyze secondary market trends, pricing movements, and collector demand across leading luxury watch brands. • Advise clients on market conditions, watch valuations, and purchasing opportunities based on real-time industry insights. • Source highly sought-after timepieces through an extensive network of collectors, dealers, and industry partners. • Manage the end-to-end client journey, from product sourcing and negotiation to fulfillment and after-sales support. • Deliver personalized solutions that align with client preferences, collecting goals, and investment considerations. • Stay informed on emerging trends, limited releases, and market developments to anticipate customer needs and expectations. • Foster long-term relationships with collectors and luxury consumers through exceptional service, transparency, and industry expertise.

• Engaged new customers on products usage, knowledge to build customers loyalties • Provided outstanding customer services and maintained customers • Ran sales report to evaluate individual and team performance • Prepared powerpoint documents for sales training presentations • Conducted local and regional training presentations • Ran local or regional sales team to monitor sales progress • Planned and organized special marketing/promotions events • Assisted and trained new sales to start in the industry • Provided appropriate Social Media Marketing contents/information (Facebook, Twitter, etc.)

Performed credit evaluations on new customers and establish credit limits. Monitored existing customers' adherence to payment terms and/or changes in financial stability, and re-evaluated credit terms accordingly. Trained Sales organizations on Credit and Collection Policies and maintained excellent communication on all issues relating to effective customer set-up, credit terms, billing, and discrepancy resolution. Enforced payment terms and met cash goals and Days Sales Outstanding targets. Monitored receivable portfolio to proactively increase cash flow and minimized company's exposure to bad debt. Forecasted cash receipts on a monthly basis. Maintained records of all non-standard contractual payment terms and due dates. Established strong rapport with major advertising agencies and client-direct pay customers as well as internal finance and sales organizations. Facilitated the resolution of discrepancies with customer and Sales Department. Daily interaction with Media Sales Departments with respect to improving collections and enforcement of credit and collection policies. Processed refunds. Reconciled cash-in-advance accounts.