Emily Joy Uson

• Managed supplier relationships and procurement activities across multiple product categories. • Identified cost-saving opportunities and negotiated competitive pricing with suppliers. • Sourced and coordinated procurement of cleaning products, janitorial supplies, washroom consumables, PPE, and workplace essentials. • Worked closely with commercial clients, facilities managers, schools, hotels, and businesses to understand purchasing requirements. • Ensured timely delivery of products while maintaining high levels of customer service. • Monitored supplier performance, pricing structures, and service levels to maximize value. • Supported business growth through supplier development, account management, and strategic purchasing initiatives. • Collaborated with sales and operations teams to improve efficiency and customer satisfaction. • Maintained accurate procurement records, quotations, and supplier documentation. • Contributed to cost reduction initiatives while ensuring product quality and supply continuity.

• Dispatch HVAC technicians efficiently, optimizing scheduling and reducing service delays. • Manage emergency calls and prioritize work orders to ensure fast turnaround times. • Track technician assignments and service completion using CRM and scheduling systems. • Resolve scheduling conflicts proactively to maintain seamless service delivery. • Collaborate with f ield teams and management to streamline workflow efficiency.

• Resolved complex banking inquiries with accuracy and compliance. • Handled escalated concerns, strengthening client retention and loyalty. • Guided customers through financial products and transactions. • Maintained high CSAT scores while ensuring regulatory compliance.

• Managed high-level complaints and drove service recovery solutions. • Analyzed trends to improve resolution processes. • Maintained accurate documentation and compliance reporting.

• Handled 80+ calls daily while maintaining excellent service quality. • Closed 15–20 sales per day and consistently achieved targets. • Balanced customer satisfaction with revenue growth objectives.

• Managed inbound/outbound calls while meeting daily sales goals. • Delivered tailored solutions to increase customer retention and revenue.