Emiliya Akhmetova

- Managed client outreach and B2B sales operations, handling orders, pricing, invoicing, and coordination of product deliveries. - Built and maintained operational data (clients, orders, inventory, payments), improving accuracy and visibility across sales and logistics. - Tracked stock levels, validated product availability, and aligned deliveries with demand to prevent shortages or overstock. - Supported financial and commercial reporting by reconciling sales, payments, and invoices for the business owner. - Streamlined workflows during the transition from salon operations to wholesale distribution, improving efficiency and order fulfillment.

- Managed high volumes of client requests via phone and email (in French), prioritizing urgent incidents (e.g., flooding, outages) and coordinating rapid service response. - Prepared commercial offers, work orders, and invoices, ensuring accurate billing and smooth customer onboarding. - Scheduled and coordinated field technicians, aligning availability, urgency, and location to optimize daily operations. - Streamlined workflows and organized documentation, improving traceability and response time across physical and digital records. - Provided IT and office support (printers, systems, basic troubleshooting), ensuring uninterrupted business operations.

🎯 Project & Program Management (ZurichOne – Global Customer App) - Supported the ZurichOne Program, a global initiative deploying web & mobile applications across multiple countries. - Tracked program progress, managed reporting, and ensured alignment across project teams. - Acted as admin & coordinator, handling communication, scheduling, and meeting organization. - Created and delivered executive-level presentations, including for C-level leadership. - Facilitated cross-functional collaboration, working with vendors, IT teams, UX/UI designers, customer experience, marketing, and business units. 📊 Business Intelligence & Dashboard Analytics - Designed and optimized dashboards to track KPIs, user behavior, and technical metrics for ZurichOne. - Defined key performance indicators and collaborated with tech teams to enhance data accuracy. - Conducted dashboard testing & troubleshooting, ensuring data consistency and usability. - Worked closely with developers, UX/UI teams, and data engineers to improve dashboard functionality.

- Managed client and transportation company relations, acting as the main contact point in a Swiss-based international logistics firm. - Handled correspondence, scheduling, and executive support for company leadership. - Optimized and organized documentation, ensuring accuracy and compliance within the in-house logistics management platform. - Processed accounts payable & receivable, tracking transactions and maintaining financial records. - Streamlined administrative workflows, improving efficiency in documentation and CRM management.

Master Thesis: Case study of a virtual team in insurance sector: Analyzing the misalignment in planning for strategic execution in 2024 Grade : 6.0 / 6.0

Major: Wealth Management Minors: Asset Management, Data Visualization