Emilie Boyer

Elaborate personalized educative contents to help business people to be highly proficient with their business conversation in French.

helps companies and candidate to find their right match ! Feel free to reach out for further information !

Key responsibilities: Prevent Governments accounts against cyber security threats. Support territory sales manager by nurturing and managing early stage funnel development of key relationships Coordinate web demos and onsite appointments with target accounts Update lead scoring and prospect interaction in Salesforce to ensure efficient lead management and record-keeping Identify innovative outbound campaigns and programs and partner with Marketing and Sales to create and drive these initiatives

Point of contact between customers and Cisco services teams -Lead a customer service order Management team, including work direction and business planning -Maintained a set of projects or programs that require cross-functional partnerships -Implemented process for short-and long-term improvements based on stakeholder and client feedback-Leaned Six Sigma -Trained external partners on Cisco web-based application -Run various reports on SAP ( Excel report Vlookup, macro etc...) Key achievements : ✓ Improved customer satisfaction by 2% as per KPI results by working in synergy with cross functional teams

Reaching out to existing customers for renewals and up-sells -Product services-negotiated contracts on all services -Work in synergy with business partners and outside sales team to achieve high customer satisfaction through enhanced support and program delivery -Kept business partners informed with updated contract details for each client; to ensure information integrity Key achievements: ✓ Grew renewal revenue year to year by 10%

Cisco Sales Expert Certified Drove sales to small and medium sized businesses. -Prospected and identified new opportunities, by using marketing campaigns, and close business in an assigned account base of 250-400 business accounts -Expanded customer base by cold calling prospects, developing relationships, and closing net new opportunities (100 outgoing calls per week) -Managed the sales cycle and delivered solutions by collaborating with internal and external resources, outside sales managers and IT Cisco partners -Demonstrated ROI position on solutions offered -Established accurate weekly, monthly and quarterly forecasts ( Salesforce.com) Key achievements: ✓ Achieved quarterly quota ( 100% Q1;96% Q2;100% Q3;110%) ✓ Won the new comer award (recognized for sales performances)

Raising awareness through social media -Created and updated post on social media platform : Facebook, Twitter, google+, Instagram -Managed public relations, media and partners to increase partnerships and marketing opportunities Key achievements : ✓ Raised the number of sitters by 50%

Searched out new prospects, evaluated the needs of existing clients, and provided appropriate products with sales support. -Reached out to small and medium businesses, nationwide, offering product lines to Canadian network resellers -Promoted LaCie products at trade show -Developed weekly sales strategy through emailing campaigns to promote LaCie products Key achievements: ✓ Managed portfolio accounts (over 5,000) non-active & new accounts ✓ 150 outgoing calls per week

-Sales Software Maintenance Specialist IBM Dublin, Dunlin, Ireland Oct 2006 – Oct 2008 Focal point in between customers and channel distributor -Managed a Portfolio of 150 mid-market and retail accounts per quarter -Negotiated new contracts, resolved objections and justified cost of software maintenance -Explored, prospected and developed new business opportunities -Forecasted and reported weekly orders on balance sheet Key achievements: ✓ Achieved annual target (2 million euros, target achieved 102%)

Certified e-Commerce and Online Business Management

The fundamentals of Social Media E-Commerce and E-Business