Emilie Achilles Pires

Marketing & Communications Manager - Japan @ Accor

About

Bilingual Marketing Communications Specialist with experience in intercultural communications, inbound marketing, public relations, translating / transcreating, social media marketing and hospitality management.

Country

Japan

City

Tokyo

Industry

Hospitality

Skill

Brand Communication, Brand Management, Brand Marketing, Marketing Budget Management, Field Marketing, English, Branding, Creative Agencies, Regional Marketing, Corporate Marketing, Press Releases, Brand Activation, Sales & Marketing, Strategic Communications, Content Creation, Brand Awareness, Crisis Communications, Editing, Writing, Marketing Communications

Experience

Marketing & Communications Manager - Japan

Accor

2022-8 - Present · 4 yrs 2 mos

Tokyo, Japan

Marketing Communications Assistant Manager

Grand Hyatt

2016-6 - 2022-7 · 6 yrs 2 mos

Tokyo, Japan

Account Executive

Tsunagaru Inc./ PR Office Lagrange

2015-3 - 2016-4 · 1 yr 2 mos

Tokyo, Japan

PR and strategic marketing for luxury brands. Coordinated launch parties, press dinners, writing and distributing of press releases as well as social media management.

Special Events Coordinator

Zarate Restaurant Group

2014-5 - 2015-1 · 9 mos

Greater Los Angeles Area

Working closely with restaurant staff in the planning and organizing of all special events. Developing ideas on how to make the process smoother and more customer-friendly.

Intern

Wagstaff Worldwide

2014-4 - 2014-6 · 3 mos

Greater Los Angeles Area

Writing press releases, media alerts, and pitches for local and national media. Assisting in researching and developing media materials such as fact sheets and media lists.

Assistant Manager of Housekeeping

SHRW, LLC

2012-10 - 2013-11 · 1 yr 2 mos

New York, NY

Staffed, scheduled and directed a workforce of 150 unionized staff members in a 730-room luxury hotel to ensure the highest level of housekeeping standards were met.

Guest Relations

SHRW, LLC

2011-5 - 2012-9 · 1 yr 5 mos

New York, NY

Managed various guest complaints, providing appropriate solutions and follow-up. Generated the daily VIP report and maintained a great relationship with our regular and VIP guests to ensure return business and enhance the hotel brand. Responded to online reviews on Tripadvisor and responded to every guest survey we received. Worked closely with the Front Office staff by spending several hours each day in the lobby to ensure a positive experience for all guests entering and exiting the hotel.

Front Desk Agent

SHRW, LLC

2009-10 - 2011-5 · 1 yr 8 mos

New York, NY

Provided sincere customer service during check-in and check-out. Trained in supervisory responsibilities and answered phone calls to assist guests with any inquiries they may have. Created and updated reservations in Opera. Entrusted to maintain a bank for guest transactions.